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How does sending emails as different entities from one E-mail address work?
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<blockquote data-quote="rootyme" data-source="post: 2522063" data-attributes="member: 90940"><p>I wonder how this works! On many company contact Email IDs, you'll find an ID that starts with <a href="mailto:info@xyz.in">info@xyz.in</a> or <a href="mailto:info@xyz.com">info@xyz.com</a> where "xyz" is the variable for the company name.</p><p></p><p>In this particular case, a company's Legal and Support Team both reply from <a href="mailto:info@xyz.in">info@xyz.in</a>. Note that. Do companies appoint the same mail ID to all departments? If yes, why?</p><p></p><p>Now, my questions. Please answer them -</p><p></p><p>1. Is there any way to check if the mail(s) are actually sent from <a href="mailto:info@xyz.in">info@xyz.in</a>'s inbox or if support and legal are just deceiving you by <a href="https://support.google.com/mail/answer/22370?hl=en" target="_blank">mailing from</a> <a href="mailto:info@xyz.in">info@xyz.in</a>?</p><p></p><p>2. When the support team or the legal team of a company reply from <a href="mailto:info@xyz.in">info@xyz.in</a>, while their actual ID being something else (e.g. <a href="mailto:support@xyz.in">support@xyz.in</a> or <a href="mailto:legal@xyz.in">legal@xyz.in</a>) does that reply/mail get saved in the inbox/sent mail of <a href="mailto:info@xyz.in">info@xyz.in</a>? Or does it get saved on the actual mail ID(s) of the sender (e.g. <a href="mailto:support@xyz.in">support@xyz.in</a> or <a href="mailto:legal@xyz.in">legal@xyz.in</a>)?</p><p></p><p>3. Does mailing as somebody else as explained here - <a href="https://support.google.com/mail/answer/22370?hl=en" target="_blank">https://support.google.com/mail/answer/22370?hl=en</a> - mean that the that second mail ID (<a href="mailto:info@xyz.in">info@xyz.in</a>)'s inbox remains forever clean until and unless somebody actually logs into <a href="mailto:info@xyz.in">info@xyz.in</a> and sends a mail from there?</p><p></p><p>4. When both departments (Support and Legal) mail from the same mail ID <a href="mailto:info@xyz.in">info@xyz.in</a>, is it possible for one department to not know about the other unless a department e.g. <a href="mailto:support@xyz.in">support@xyz.in</a> is mailing as <a href="mailto:info@xyz.in">info@xyz.in</a> using the methods explained here <a href="https://support.google.com/mail/answer/22370?hl=en" target="_blank">https://support.google.com/mail/answer/22370?hl=en</a> or any other if applicable?</p><p></p><p>5. You and <a href="mailto:support@xyz.in">support@xyz.in</a> engage in a discussion on a <a href="https://www.grammarly.com/blog/email-threads/" target="_blank">email thread</a>. You suddenly get a reply from <a href="mailto:info@xyz.in">info@xyz.in</a>. <a href="mailto:info@xyz.in">info@xyz.in</a>, out of nowhere, replies to your mail. Note that. Now -</p><p></p><p>Note - In this case, neither you nor <a href="mailto:support@xyz.in">support@xyz.in</a> ever add anybody else (i.e <a href="mailto:info@xyz.in">info@xyz.in</a>) as a joint participant during the conversation. This means two things -</p><p style="margin-left: 20px"></p> <p style="margin-left: 20px">i) Either <a href="mailto:support@xyz.in">support@xyz.in</a> is replying from <a href="mailto:info@xyz.in">info@xyz.in</a>.</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px">ii) Or this means that the mail in question (which <a href="mailto:info@xyz.in">info@xyz.in</a> replied to) was initially replied to by <a href="mailto:support@xyz.in">support@xyz.in</a> while removing you as a recipient and adding <a href="mailto:info@xyz.in">info@xyz.in</a> as the receiver. Once <a href="mailto:info@xyz.in">info@xyz.in</a> received that, <a href="mailto:info@xyz.in">info@xyz.in</a> replied to it adding only you as the recipient. Thus you ended up getting a reply from <a href="mailto:info@xyz.in">info@xyz.in</a>.</p> <p style="margin-left: 20px"></p> <p style="margin-left: 20px">Am I right or wrong?</p></blockquote><p></p>
[QUOTE="rootyme, post: 2522063, member: 90940"] I wonder how this works! On many company contact Email IDs, you'll find an ID that starts with [EMAIL]info@xyz.in[/EMAIL] or [EMAIL]info@xyz.com[/EMAIL] where "xyz" is the variable for the company name. In this particular case, a company's Legal and Support Team both reply from [EMAIL]info@xyz.in[/EMAIL]. Note that. Do companies appoint the same mail ID to all departments? If yes, why? Now, my questions. Please answer them - 1. Is there any way to check if the mail(s) are actually sent from [EMAIL]info@xyz.in[/EMAIL]'s inbox or if support and legal are just deceiving you by [URL='https://support.google.com/mail/answer/22370?hl=en']mailing from[/URL] [EMAIL]info@xyz.in[/EMAIL]? 2. When the support team or the legal team of a company reply from [EMAIL]info@xyz.in[/EMAIL], while their actual ID being something else (e.g. [EMAIL]support@xyz.in[/EMAIL] or [EMAIL]legal@xyz.in[/EMAIL]) does that reply/mail get saved in the inbox/sent mail of [EMAIL]info@xyz.in[/EMAIL]? Or does it get saved on the actual mail ID(s) of the sender (e.g. [EMAIL]support@xyz.in[/EMAIL] or [EMAIL]legal@xyz.in[/EMAIL])? 3. Does mailing as somebody else as explained here - [URL]https://support.google.com/mail/answer/22370?hl=en[/URL] - mean that the that second mail ID ([EMAIL]info@xyz.in[/EMAIL])'s inbox remains forever clean until and unless somebody actually logs into [EMAIL]info@xyz.in[/EMAIL] and sends a mail from there? 4. When both departments (Support and Legal) mail from the same mail ID [EMAIL]info@xyz.in[/EMAIL], is it possible for one department to not know about the other unless a department e.g. [EMAIL]support@xyz.in[/EMAIL] is mailing as [EMAIL]info@xyz.in[/EMAIL] using the methods explained here [URL]https://support.google.com/mail/answer/22370?hl=en[/URL] or any other if applicable? 5. You and [EMAIL]support@xyz.in[/EMAIL] engage in a discussion on a [URL='https://www.grammarly.com/blog/email-threads/']email thread[/URL]. You suddenly get a reply from [EMAIL]info@xyz.in[/EMAIL]. [EMAIL]info@xyz.in[/EMAIL], out of nowhere, replies to your mail. Note that. Now - Note - In this case, neither you nor [EMAIL]support@xyz.in[/EMAIL] ever add anybody else (i.e [EMAIL]info@xyz.in[/EMAIL]) as a joint participant during the conversation. This means two things - [INDENT][/INDENT] [INDENT]i) Either [EMAIL]support@xyz.in[/EMAIL] is replying from [EMAIL]info@xyz.in[/EMAIL].[/INDENT] [INDENT][/INDENT] [INDENT]ii) Or this means that the mail in question (which [EMAIL]info@xyz.in[/EMAIL] replied to) was initially replied to by [EMAIL]support@xyz.in[/EMAIL] while removing you as a recipient and adding [EMAIL]info@xyz.in[/EMAIL] as the receiver. Once [EMAIL]info@xyz.in[/EMAIL] received that, [EMAIL]info@xyz.in[/EMAIL] replied to it adding only you as the recipient. Thus you ended up getting a reply from [EMAIL]info@xyz.in[/EMAIL].[/INDENT] [INDENT][/INDENT] [INDENT]Am I right or wrong?[/INDENT] [/QUOTE]
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