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Samsung India Shop sent a broken seal box on a Tab S9 ultra book cover keyboard pre-order and denying a replacement
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<blockquote data-quote="sriharsha_m" data-source="post: 2481512" data-attributes="member: 31518"><p>Thank you for getting back.</p><p>I did indeed pay via credit card, but another complication here is that this was a combo order, the actual tablet + book cover keyboard + pre order vouchers.</p><p></p><p>If I initiate chargeback, given the conversations so far, Samsung as merchant would obviously reject the chargeback request.</p><p>Not sure what my further options are. Also the problem here is I do need the tablet + keyboard and don't want to return them as such.</p><p>All I wanted was a sealed replacement unit instead of the broken seal one I had received.</p><p></p><p>Also I might need to raise two chargeback requests in this case.</p><p>One for the pre-order voucher and then another for the actual product order.</p></blockquote><p></p>
[QUOTE="sriharsha_m, post: 2481512, member: 31518"] Thank you for getting back. I did indeed pay via credit card, but another complication here is that this was a combo order, the actual tablet + book cover keyboard + pre order vouchers. If I initiate chargeback, given the conversations so far, Samsung as merchant would obviously reject the chargeback request. Not sure what my further options are. Also the problem here is I do need the tablet + keyboard and don't want to return them as such. All I wanted was a sealed replacement unit instead of the broken seal one I had received. Also I might need to raise two chargeback requests in this case. One for the pre-order voucher and then another for the actual product order. [/QUOTE]
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Samsung India Shop sent a broken seal box on a Tab S9 ultra book cover keyboard pre-order and denying a replacement
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