Recent content by Excitel

Hi, No, we do not block nor prohibit P2P traffic (torrents) in any way. Only some areas have intermittent disconnections that pose a significant concern. These areas are being targeted and partner networks are being replaced by that of our own implementation, thereby eliminating these issues...

I have sent you a private message to collect more information about the situation you explained, so that we can investigate it at our end. Awaiting your resource response to it. Thank You

We understand your frustration but as per our current company policies we are not providing static IPs. Since you are tech savvy enough to understand, based on our current partner model of internet service delivery, which relies upon Ethernet cables for the last mile connectivity, it is...

We have prepared our FAQ section, with the aim of covering as many Frequently Asked Questions as we could. We plan to add extensively to the FAQs, as and when we get appropriate ideas and suggestions. Therefore, we would like suggestions regarding additions to the FAQ section! If you ever had...

We consider such situations with maximum priority, since we have been facing issues wherein, unauthorized entities, whether or not related to a cable operator have been impersonating our sales staff in order to commit such fraudulent activities. We therefore request you to send us your contact...

The maximum permissible cable installation charges that can be levied by any of our partners to our customer is Rs. 500/-. If you are being asked for more than that, you are requested to create a ticket via the several options available, such as the my.excitel.com online portal or via our mobile...

Mentioning / advertising other forums is probably not a wise decision and is against the rules on most forums. Not to mention the fact that your information is outdated, go figure. What you, and most other people who believe these scenarios is because LCOs have been forwarding our pamphlets...

Sorry to see that you've formed such an image about us. If only it was so simple to accurately understand the aims, motives and general functioning of a service provider, that too on the basis of a single person, whose authenticity and details you are not certain about. Accept my apologies if...

Hi Venkat. Issues such as those are taken seriously. We are trying to understand the underlying reasons due to which such situations arise. Therefore, I would like to request you to send your contact details (name, the phone number you contacted from, address etc) to: community@excitel.com OR...

In case you have concerns regarding the speed that you are able to achieve at particular websites/servers, you can contact support at 1-800-419-0616 or create a ticket via the my.excitel.com portal, or via our mobile apps. What I'm trying to convey here is that I'm also on the same network as...

Could you post the last, most recent ticket created for this issue? Packet loss troubleshooting surely does get tricky owing to several dependencies and points at which things can go wrong, and subsquently, maintaining 100% connection stability may not be possible in all cases, but we will...

The server on which that test was conducted lies in Germany and Sweden. The initial claim was that "3-4 Mbps only can be attained on international servers". That's the reason that speed-test was posted. We recognize that speeds to some servers are not optimal at the moment, owing to factors...

Connected via Ethernet, to the router. http://speedtest.tele2.net/

These issues only primarily affect the niche user-base which is technically sound. The majority of the users will not be affected by it. The primary issue here is not having a dynamically changing IP address, but rather the double NAT infrastructure, which prohibits incoming connections to the...

Sure. Information regarding new regions / states where we would expand in the future would be released from time to time. Short version: Every device that is connected to the internet uses an "IP address" which is made up of a series of numbers with periods (dots) between them in the basic...