I remember returning a moto g phone on eBay as it was not in the condition as mentioned in the listing, paid return delivery about 1200 and was refunded the amount in form of eBay coupons after 3 months. Also if you raise a dispute on eBay they would try reaching you once, if you miss the call...
I guess we need a change in attitude, all news channel only love bashing .. Bashing government employees, bashing government and bashing politicians. We need to start also identifying and appreciating the people doing good.
Frankly a missing pin is damage, but try your luck with escalating it to apple India. And the service offered for anything in India is usually bad, even though it's a US based company, same story for Dell.
Was this the first rains of the year in that region? What's the normal rain in mm expected in that region? It's just that we start bashing even without knowing what exactly happened and what's the cause of the water logging?