Storage Solutions Ashampoo backup file fails to restore itself. What is the solution?

pom99

Disciple
Hello All,
I am using Ashampoo Burning Studio 6 FREE and backed up the MY DOCUMENTS folder of my C drive just before formatting the drive and installing a fresh copy of WIndows XP. I saved the backup file of 22 GB on my external HDD. Now after re-installing I can't get Ashampoo to restore the backup. A message comes that " File could not be opened". I have gained ownership of the backup file too but even after that it doesn't help. Can someone tell me how to recover my data? Is there any way to recover data that can't be restored by the proprietary software?
Thanks
 
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