I am at the end of the line here. These guys over at theItDepot have taken me to a new level of frustration. I am planning on taking the matter to a Consumer court. I would gladly accept any kind of advice on anything regarding filing a complaint, etc. etc.
Here's my story.
On the 20th of May 2006, I ordered a humble XFX 6200 256mb for INR 4009 from the theItDepot website for my cousins. After a delay, the package was delivered to my cousins on the 02nd of June. All excited they opened up the package saw the box and signed on the courier slip.
When I went to install the card that very evening, I found that the box contained, no AGP card, but an age old cirrus logic PCI card. I immediately called up the customer service numbers of theItDepot to report it.
After a whole load of calls and even an email suggesting foul play at my end they finally decided to take it back and replace the piece, so they collected it from my cousins place.
Later I was told that it was some police case or something and they had to go through some legalities for claiming the insurance.
These guys would never inform me of any progress. This went on for months and months with me making status enquiry calls (all bloody STD calls from my cell) almost once a week always getting assurances of a resolution soon.
I started talking to a Mr. Vinod, who seems to be a top guy over there, and he continued with the same rubbish.
Finally somewhere in Jan, I was told that the issue was resolved and that i could either get a refund or goods worth the same amount. I decided to just get some stuff from their site, so I sent Vinod the details of products worth the same amount on the 30th of Jan.
I've lost count of the times I have got assurances, that the products will be shipped the next day or in a couple of days after that.
The final straw.. 4 days ago I got an SMS saying that he was in Mumbai and would meet me and deliver the products. A couple of calls and a few SMS's later, nada, the situation is still the same.
Today this dude is back at Chennai.
Did I mention, I'm sure he ignores my calls. I call from my friends cellphones so he gets unknown numbers on his phone (Yes I have stooped so low. Aslo used a false name once). Today I called up the land line a couple of times and he's apparently in a meeting. The first time he was to get out in an around an hour. I called back in two hours and he's still apparently in a meeting.
I'm not normally the kind who makes a big deal out of things, but this has really tried my patience. The last time I brought this up on this Forum, it ended a bit ugly. I dont want that happenning again.
I'd just like some help. I can manage without it, but will appreciate anything.
Thanks Dudes.
Woah.. this is a long post.
Here's my story.
On the 20th of May 2006, I ordered a humble XFX 6200 256mb for INR 4009 from the theItDepot website for my cousins. After a delay, the package was delivered to my cousins on the 02nd of June. All excited they opened up the package saw the box and signed on the courier slip.
When I went to install the card that very evening, I found that the box contained, no AGP card, but an age old cirrus logic PCI card. I immediately called up the customer service numbers of theItDepot to report it.
After a whole load of calls and even an email suggesting foul play at my end they finally decided to take it back and replace the piece, so they collected it from my cousins place.
Later I was told that it was some police case or something and they had to go through some legalities for claiming the insurance.
These guys would never inform me of any progress. This went on for months and months with me making status enquiry calls (all bloody STD calls from my cell) almost once a week always getting assurances of a resolution soon.
I started talking to a Mr. Vinod, who seems to be a top guy over there, and he continued with the same rubbish.
Finally somewhere in Jan, I was told that the issue was resolved and that i could either get a refund or goods worth the same amount. I decided to just get some stuff from their site, so I sent Vinod the details of products worth the same amount on the 30th of Jan.
I've lost count of the times I have got assurances, that the products will be shipped the next day or in a couple of days after that.
The final straw.. 4 days ago I got an SMS saying that he was in Mumbai and would meet me and deliver the products. A couple of calls and a few SMS's later, nada, the situation is still the same.
Today this dude is back at Chennai.
Did I mention, I'm sure he ignores my calls. I call from my friends cellphones so he gets unknown numbers on his phone (Yes I have stooped so low. Aslo used a false name once). Today I called up the land line a couple of times and he's apparently in a meeting. The first time he was to get out in an around an hour. I called back in two hours and he's still apparently in a meeting.
I'm not normally the kind who makes a big deal out of things, but this has really tried my patience. The last time I brought this up on this Forum, it ended a bit ugly. I dont want that happenning again.
I'd just like some help. I can manage without it, but will appreciate anything.
Thanks Dudes.
Woah.. this is a long post.
.