Hello!
a little more than a month ago i had applied for a 'simply click' CC via an agent. he wrote the same in front of me in the application, as well as advised me twice to reply with the same name card during verification call.
i received the verification call the next day. was asked what card you want. i replied 'simply click'. after that i got 3 more verification calls over a period of a week or more. i recall never being asked my choice of CC in these instances. fast forward about 10 days or so. i received a box from SBI. didn't open for 2-3 days as was caught up in some work and chores. when i did, found it was a different card than requested - 'signature' card. joining fee is 5k (upon payment of which you're given an equal amt of GV of Jabong, Shoppers Stop, etc.), & an annual fee of 5k. i immediately called up the helpline, and they registered my complaint as 'request for downgrade' (to my earlier choice of card). after some days i again started receiving some verification calls for don't know what. that's when i got to know that my request had been closed. i then again filed a complaint, which's still under process.
checking the web i saw a couple of similar complaints, with the status of their complaints too stuck at 'in process' for 20 days or more. i don't think this complaint thing would help.
i then contacted the agent. he was helpful. gave me no.s of 2 people, as well as the address of SBI credit-cards division's office or something at vashi (yet to go there). told me to either talk to the people at the no.s given (didn't help), or better go to the office directly and raise complaint there, or even file a police complaint.
has any of you here faced such an issue earlier? if yes, what was your course of action taken and outcome? i obviously haven't used the card, but have read one user's short account who wrote that SBI asked him to pay joining fee for deactivating his account (which is absurd). i won't be doing such a thing if asked. since i have not given them in writing to provide me with a 'signature' card, am hopeful this won't affect my CIBIL rating if it comes to that.
what would you suggest?
TIA!
P.S. - i have a savings account with SBI, but its very old, and i didnt use it since/after 2009. my salary-acct is with HDFC and i use CC & DC of that only.
P.S. 2 - while sifting through my phone's inbox 2 days back, i found an old SMS from SBI which read 'thanks for verification.......your SIGNATURE CARD would be delivered to you within 11 days.' my fault that i didn't pay attention to this SMS earlier, else could've rejected the courier.
i'll call the agent again tomorrow for any proof of my application he might have.
a little more than a month ago i had applied for a 'simply click' CC via an agent. he wrote the same in front of me in the application, as well as advised me twice to reply with the same name card during verification call.
i received the verification call the next day. was asked what card you want. i replied 'simply click'. after that i got 3 more verification calls over a period of a week or more. i recall never being asked my choice of CC in these instances. fast forward about 10 days or so. i received a box from SBI. didn't open for 2-3 days as was caught up in some work and chores. when i did, found it was a different card than requested - 'signature' card. joining fee is 5k (upon payment of which you're given an equal amt of GV of Jabong, Shoppers Stop, etc.), & an annual fee of 5k. i immediately called up the helpline, and they registered my complaint as 'request for downgrade' (to my earlier choice of card). after some days i again started receiving some verification calls for don't know what. that's when i got to know that my request had been closed. i then again filed a complaint, which's still under process.
checking the web i saw a couple of similar complaints, with the status of their complaints too stuck at 'in process' for 20 days or more. i don't think this complaint thing would help.
i then contacted the agent. he was helpful. gave me no.s of 2 people, as well as the address of SBI credit-cards division's office or something at vashi (yet to go there). told me to either talk to the people at the no.s given (didn't help), or better go to the office directly and raise complaint there, or even file a police complaint.
has any of you here faced such an issue earlier? if yes, what was your course of action taken and outcome? i obviously haven't used the card, but have read one user's short account who wrote that SBI asked him to pay joining fee for deactivating his account (which is absurd). i won't be doing such a thing if asked. since i have not given them in writing to provide me with a 'signature' card, am hopeful this won't affect my CIBIL rating if it comes to that.
what would you suggest?
TIA!
P.S. - i have a savings account with SBI, but its very old, and i didnt use it since/after 2009. my salary-acct is with HDFC and i use CC & DC of that only.
P.S. 2 - while sifting through my phone's inbox 2 days back, i found an old SMS from SBI which read 'thanks for verification.......your SIGNATURE CARD would be delivered to you within 11 days.' my fault that i didn't pay attention to this SMS earlier, else could've rejected the courier.
i'll call the agent again tomorrow for any proof of my application he might have.