Sony Ericsson SUCKS

S

siddhesh20

Disciple
This is the worst experience i had from any service centre

i have been using my nokia for ages and it never had any problems but i purchsed sony ericsson's cell phone looking at the high standards sony sets for itself, now i have serious doubts about the quality of sony ericsson cause the fourth or fifth handset which i got as a replacement also had some connector issues so it was again sent for the replacement and 20 days after the submission and still i am using my old nokia phone
now this is really a frustrating experience for me
the details of my experience are as follows :
2nd sep 2006 : Bought Cell with IMEI *edited*
30th sep 2006 : Went to Sevice Centre at Andheri E (Accel Frontline LTD) mumbai JOB ID MBL-MUMA-53790 which went for replacement
16th oct 2006 : Got replacement IMEI *edited*
17th oct 206 : Returned that Cell as its bluetooth wasnt working and got a cell with IMEI *edited*
20th oct 2006 : The previous cell was returned due to Joy stick problem and was showing signs of rough usage and got another cell which i never accepted as it was clearly a secondhand cell so they gave me a cell with IMEI *edited*
24th oct 2006 : Even this cell had problems (Cannot be detected on a PC) and the JOB no is MBL-MUMA-54605 and 20 days after the submission still havent received the handset

so i called the customer care and according to their information i got the replacement on 11th nov and it has no problems
So it's nearly a one and half a month after the first problem arrised and i dont have a fully working handset with me
this is turning out to be the worst experience of my life and neither explanation nor any kind of support was provided by SE not even a call
i really dont think SE has any quality control deaprtment or a even a customer care
now i feel it's my duty to dissuade all the SE's potential buyers

it was really my mistake to buy a sony ericsson in the first place
 
ouch!!!!!! this sucks!!! that's why i take real good care of my phone!!!(750i) ...

you could register a complain with the consumer court? (if atall you think SE has done injustice to you by not providing a working handset, afterall this while)
 
go2 consumer court,if you have proof for whatever you have said, u can undo some mental damage :p

and maybe make some moolah and/or get a new handset
 
yeah am just waiting for my next handset if it has any problems i'll definitely go to consumer court

Location of purchase (Name of store): Fine Collections, irla (They are the one who sold me duplicate duo cards )
Model Number of Cellphone purchased: k750i (sorry.....)
Purchase Condition: New (i dont think they give replacements for old handsets)
 
Hmm, maybe you should've gone to a better dealer. Also, if you buy older handsets, make sure you check their production/manufacturing dates etc.

A dealer in Lokhandwala quoted 10K for a 750i, but said it would be "2004 manufactured" and I'm like, wtf ...

Pick up your stuff from Alfa, Hyper City, or Phone Shop - slightly expensive in the order mentioned, but definately worth it.
 
I have been using the T630 for over 2 years now without any hassles, and after dropping it yesterday, it now refuses to get charged.

Gotta get the battery changed methinks.
 
Though I don't put too much trust in Sony, but my friends have bought the w550 & 800i are pretty happy and have not had any problems.... yet.. :p

But SE has a long way to go before it offers the same kind of confidence a Nokia inspires... but, that's only me :bleh:

Anyway, you should go to the consumer court with this... Believe me, it'll be worth the effort. And do post back when you get a new cell ;)
 
Sorry to hear about your experience with SE service ... I had only been there once for the joystick problem ... though that was at protocol links ... Last time I had been to Accel Frontline was for my seagate hard drives and had a similar experience, had to replace the hdd thrice before I got a good one...Try talking up to someone higher up the ranks or directly to SE.
 
stil no sign of the handset

my exams are going on and i have enough tensions already otherwise i wouldve definitely gone to the consumer court
 
Got my 7th cell today

yesterday i got my 6th one but i refused to take as they SE sent a very old cell with full of scratches

luckily service centre personnel helped me out of it and replaced it with a brand new WORKING handset
 
siddhesh20 said:
Got my 7th cell today

yesterday i got my 6th one but i refused to take as they SE sent a very old cell with full of scratches

luckily service centre personnel helped me out of it and replaced it with a brand new WORKING handset
Click to expand...

SATYA MEV JAYTE:clap:
 
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