I ordered three 2.25L Coca Cola bottles from a restaurant listed in Swiggy. The restaurant charged me 100 Rs per 2.25L bottle(which is an extra 10 rs than MRP) which makes it 300 rs + packaging charges i.e 45 rs + delivery charges. I wouldn't have wrote this article at all as I understand that Swiggy runs it business from delivery charges only. But the part where it all went wrong was that the restaurant charged me 45 Rs for packaging, but they forgot or didn't provide any packaging at all along with my order. Why charge for packaging if you aren't even providing any packaging? Over that when I contacted Swiggy call centre, they said "We are sorry for the inconvenience but we cannot offer you any refunds. We will forward your feedback to the concerned department and take necessary action against the restaurant". And now 10 days later, I have still not heard from them. The more you give them the benefit of doubt or stop caring about small amounts, the more they feed on it. Thank You
Swiggy restaurant charges 45 rs for packaging, but forgets to add it
- Thread starter Zaibatsu
- Start date
But they have provided literally 0 packaging with the cold drinks. I was given the cold drinks in my hand one by one by the delivery person. And yet they are charging for packaging. I also need to dispose off the bottles everyday
Indeed, you are right, But there are 0 to no restaurants in my area, from which I can order pressurized drinks. Some have 650 ML bottles listed for 70 Rs. No wonder
Then I have to order in advance everyday. Incase of going to supermarket, I'm too lazy and I have social anxiety to move out of my house. The neighbors in my area are assholes, they start giving you looks when you keep ordering from home
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AMG
Skilled
Packaging charge is a scam by Swiggy to charge you extra and make it look like delivery charges are low.
Example - Here in Pune when I visit the Burger King store myself and order takeaway food there is no packaging charges but when I order via Swiggy for the same store they tack on 20 to 30 bucks as packaging charges for the same packaging.[DOUBLEPOST=1534747656][/DOUBLEPOST]They also add a so-called "surge price" of 10 bucks during rains which is another scam. What surge is there during rains? Do people order more food during rains?
It's not like traffic demand going up with service like Uber/Ola.
Example - Here in Pune when I visit the Burger King store myself and order takeaway food there is no packaging charges but when I order via Swiggy for the same store they tack on 20 to 30 bucks as packaging charges for the same packaging.[DOUBLEPOST=1534747656][/DOUBLEPOST]They also add a so-called "surge price" of 10 bucks during rains which is another scam. What surge is there during rains? Do people order more food during rains?
It's not like traffic demand going up with service like Uber/Ola.
The charge is definitely levied by restaurants and not by Swiggy. Its mostly fast food type of restaurants that do it, not all restaurants.
They also add a so-called "surge price" of 10 bucks during rains which is another scam. What surge is there during rains? Do people order more food during rains?
It is definitely the similar kind of situation. During rains, the availability of delivery guys goes down significantly and it takes more time to deliver each order due to traffic conditions.
That is something for these restaurants to answer. They are the ones defining these charges. I suspect it may be to cover any commissions that swiggy gets from them or maybe because the restaurants have their own delivery service and want users to take that route.
Also, here is something I found on quora regarding the topic.
https://www.quora.com/How-does-Swiggy-decide-packaging-charges
Actually they add 15 Rs packaging charge only specifically for each bottle of 2L Coca Cola, Pepsi etc. So three 2.25L Coca Cola x 15 Rs = 45 Rs packaging charge. And they forget to add the packaging itself on top of that. Obviously Swiggy's system is at fault here, otherwise the restaurants won't be getting away with it
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The only changes from swiggy to customer are the delivery charges and any surge charges due to distance, rush hour or Rain. Packing charges are all under the control of restaurant They can be added per item or for the total order. Swiggy delivery guys are not going to stand there and check whether each item you ordered is there or not and neither is swiggy going to police them.
It is no different from how its none of eBay's business to check on the packaging and shipping fees being charged by a seller on their platform. They are not going to take any action if you complain against a seller who is charging more than some other sellers. That is not their job.
Its the same thing here. Item price and packing charges are a matter between you and the restaurant.
It is no different from how its none of eBay's business to check on the packaging and shipping fees being charged by a seller on their platform. They are not going to take any action if you complain against a seller who is charging more than some other sellers. That is not their job.
Its the same thing here. Item price and packing charges are a matter between you and the restaurant.
Obviously I know that. The other day I placed an order from a CCD outlet listed in Swiggy. Half of the pastry was missing. I filed a complaint on Swiggy customer care chat, but they said "We will forward your feedback to the feedback team", same old response. It's almost like we are taking a risk while ordering through Swiggy. Another day I ordered a platter from Barbeque Nation and the whole food was cold on arrival and late also. And many such things happen everyday when I order through Swiggy, not to mention the odd behavior of the delivery executives
For missing/wrong items, I had no issues getting support from Swiggy when I complain in a short while after the delivery guy leaves. They either have the missing item delivered free or refund the amount for the item. However its been a while since either of things happened to me. So, not sure how they are handling it these days.
Also, its better to call them up than using the chat.
Also, its better to call them up than using the chat.