Tikona users share your experience

The reason being, I need to ascertain whether I am an idiot, or is it that Tikona actually cannot provide reliable services.
My location is in Pune - but the issue is not about location, the issue appears to be with their roof top devices. (It seem to go to sleep intermittently and wake up when it feels like. Or you can slap it awake by power off/power on routine done every hour)

Because of this issue I don't get internet access for quite some time during the day (and night), intermittently.

The following is a typical extract of the minute by minute ping done to to tikona's server, but filtered for results where the ping did not happen.
IS this what you are also getting? (The entries in red is when the internet is down).

Tikona is refusing to log this as a complain, since their technical team claims that I (user) have to restart the device every time when I need internet and switch it off otherwise.
I asked him - what if I have a download on for 24 hours, or streaming a video/audio? Answer: it is not meant to be used in continuous service!

tikona down at Sat Jan 18 13:26:08 IST 2014
tikona down at Sat Jan 18 13:27:28 IST 2014
tikona down at Sat Jan 18 13:28:48 IST 2014
tikona down at Sat Jan 18 13:30:08 IST 2014
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tikona down at Sat Jan 18 13:34:08 IST 2014
tikona down at Sat Jan 18 13:35:28 IST 2014
tikona down at Sat Jan 18 13:36:48 IST 2014
tikona down at Sat Jan 18 13:38:09 IST 2014

tikona down at Sat Jan 18 13:53:19 IST 2014
tikona down at Sat Jan 18 14:14:35 IST 2014
tikona down at Sat Jan 18 14:26:55 IST 2014
tikona down at Sat Jan 18 14:28:15 IST 2014
tikona down at Sat Jan 18 14:29:35 IST 2014
tikona down at Sat Jan 18 14:30:55 IST 2014
tikona down at Sat Jan 18 14:32:15 IST 2014
tikona down at Sat Jan 18 14:33:35 IST 2014
tikona down at Sat Jan 18 14:37:56 IST 2014
tikona down at Sat Jan 18 14:39:16 IST 2014
tikona down at Sat Jan 18 14:40:36 IST 2014
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tikona down at Sat Jan 18 14:43:16 IST 2014
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tikona down at Sat Jan 18 14:47:16 IST 2014
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tikona down at Sat Jan 18 16:19:35 IST 2014
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tikona down at Sun Jan 19 00:20:58 IST 2014
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tikona down at Sun Jan 19 00:28:59 IST 2014
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ti
kona down at Sun Jan 19 05:05:30 IST 2014
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tikona down at Sun Jan 19 12:00:41 IST 2014
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tikona down at Sun Jan 19 20:01:48 IST 2014
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tikona down at Sun Jan 19 22:47:46 IST 2014
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Have had a real bad experience with tikona at Sanjay Park near Airport. As you mentioned I used to face frequent disconnections and the service was down for many days in a month. They changed the device many times but nothing improved and I eventually discontinued.
 
//Answer: it is not meant to be used in continuous service!//

Of course, even you don't have to avail their service continuously. End the relations with them, but keep a log of it; they are known for harassing their ex-customers afterwards.
 
it is not meant to be used in continuous service!

That is one the stupidest things I have heard on Tech-Forums after a long time. Get another ISP. Yea, it is difficult for expensive rates, FUP and non-unlimited plans, but that is that. We cannot do much.
 
SO I did ask for disconnection yesterday over email.
I have got a call from someone who claims to be the real Tikona employee. She said that the customer care (who are outsourced and hence they may not be entirely correct) was bullshitting when they said that I have to restart the power adapter to "awaken" the roof top device. I said you have time till the end of billing cycle to rectify. She has assured that their network and all devices are rated for continuous 24 hours a day, 7 days a week running.


Just to add to the stupidness quotient of the customer care "engineer" - he was giving justification comparing it to PC, TV, displays etc (all electronic devices).
When I pointed out that those devices are also meant to be used for continuous service (gave him example of power plants, factories etc which use the same old PCs and TFTs and network routers and switches which are used sometime continuously for YEARS) - he stuck to his guns saying it is not a good practice, and I should do the whole power-off, wait 10 seconds, power-on routine regularly to keep the network "running". "It's the way electronic things work".



//Answer: it is not meant to be used in continuous service!//

Of course, even you don't have to avail their service continuously. End the relations with them, but keep a log of it; they are known for harassing their ex-customers afterwards.
Yeah I have faced similar issues with Sify, Tata and Reliance.
Still have the copies of all communications where I have highlighted the issues and hence decided to ask for a monetary settlement.

Quite handy for response to the lackeys who call from some nondescript "court" in Delhi asking me to settle 10 year old bills with interest!

Should I report these guys to the Police, the next time I get such calls?
 
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Haha, the guy on the other end of the line might probably be serious, but the one who hired him clearly wasn't.
 
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Quite handy for response to the lackeys who call from some nondescript "court" in Delhi asking me to settle 10 year old bills with interest!
Should I report these guys to the Police, the next time I get such calls?
Wanted to stay away from this thread but this one I has to reply. I had a tikona connection 3yrs back near Inorbit Mall Nagar Road Pune.
These kind of stuff happened daily with me. I had the direct no of then Nodal officer Mr Rajesh Kumar and he even sent a technical team from mumbai to rectify the issue. Nothing worked.
This went on for 2 months during which I could not even use the service. I had already mailed them for surrendering my connection but they in written had asked time to rectify the issue and said they will waive of the bills for all the days when I had not logged in.
I shut the connection gave back the device and took acknowledgment for same.
Also got a email from nodal saying that the account was settled and nothing was outstanding. Some 2k was waived off for the last 2 months.

Cut to present :)
Few months back I got a call from Delhi in typical delhi/haryana tau style talking to me saying he is calling from some police station and there is arrest warrant and blah blah....
I googled and came to their MO. Many other customers had complained of this. I also read that such cases HAVE to be fought in the city where the service was provided and contract was signed. Pune in my case.
Next day that guy called again. I had installed call recorder in my cell. I heard everything patiently and told them that I need to talk to my lawyer pls call me after few hours. They did.
I played them the recording and used almost the entire dictionary of bad words I could possibly think of. Finally told them to go ahead and do whatever they pleased.
Oh yeah used True caller to search for those nos and they were from Banglore :D

Never got a call from them after that ....
 
I currently have a problem that appears to be similar to the OP's
The connection seems to go off at random. I need to switch off the power to the little rectangular black box and switch it ON again. Often after doing that I do not need to log in again as I am already logged in even though the black box was switched OFF and ON
 
I currently have a problem that appears to be similar to the OP's
The connection seems to go off at random. I need to switch off the power to the little rectangular black box and switch it ON again. Often after doing that I do not need to log in again as I am already logged in even though the black box was switched OFF and ON
I would request you to please raise complaints.
Why should we do this switch on switch off business every 1/2 hour to ensure that the internet keeps running?
What happens at night?
 
Hi Guys,

Here's my tikona experience, i bought their service on 27th september 2013 and disconnected them on 4th October 2013. I would say it was a very pathetic experience using their service. I suscribed to the 4mbps unlimited plan and learned later on when the connection was started and that i started downloading 24x7 that this pack had a 80gb FUP which was not mentioned to me during the salesmen visit or even by the people who connected the service.

Its been sometime since i disconnected their service, no one has bothered visiting me or collecting their equiptment or even refunding my payment back so as long as it stands, i withhold their stuff unless i get refunded...

sad story, pathetic service,waste of time i would mildly put it
 
Hi Guys,

Here's my tikona experience, i bought their service on 27th september 2013 and disconnected them on 4th October 2013. I would say it was a very pathetic experience using their service. I suscribed to the 4mbps unlimited plan and learned later on when the connection was started and that i started downloading 24x7 that this pack had a 80gb FUP which was not mentioned to me during the salesmen visit or even by the people who connected the service.

Its been sometime since i disconnected their service, no one has bothered visiting me or collecting their equiptment or even refunding my payment back so as long as it stands, i withhold their stuff unless i get refunded...

sad story, pathetic service,waste of time i would mildly put it

What retarded service. Seriously. This ISP should be banned.
 
All ISP market themselves as UNLIMITED, but no one care to read the fine print and **Condition Apply; as per TRAI mandate all the ISP has to display their FUP, bandwidth, contention ratio and other details on the website, TIKONA too has displayed the same, but its at the bottom of the webpage.

Think in the shoes of a sales guy, his duty is just market the product, he is not bothered what happens next, as a customer you always have the option to either take it or reject it.
 
Hi Guys,

Here's my tikona experience, i bought their service on 27th september 2013 and disconnected them on 4th October 2013. I would say it was a very pathetic experience using their service. I suscribed to the 4mbps unlimited plan and learned later on when the connection was started and that i started downloading 24x7 that this pack had a 80gb FUP which was not mentioned to me during the salesmen visit or even by the people who connected the service.

Its been sometime since i disconnected their service, no one has bothered visiting me or collecting their equiptment or even refunding my payment back so as long as it stands, i withhold their stuff unless i get refunded...

sad story, pathetic service,waste of time i would mildly put it

Though I don't like Tikona service you missed reading the fine print before signing.
 
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