Unable to register for ICICI iMobile


raksrules

Well-Known Member
Elite
Aug 30, 2007
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Mumbai
I am unable to regjster for ICICI imobile no matter how many times I try. The mobile number is my registered number.
I download the app and it sends the activation message and then tells me to choose from touch id, pin or I'd password. I select pin and put a 4 digit pin number and I get this error...

IMG_0582.JPG


So at this point, one would feel that registration didn't happen. So I force close the app and restart and then I get screen which asks me for pin directly which leads me to believe that registration actually happened. But when I enter the pin number, I get message as below..

IMG_0583.JPG



I have no idea what is wrong. Does anyone have any clue or what I can do to successfully register?
 

puns

Well-Known Member
Section Mod
Mar 24, 2005
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New Delhi
By any chance, do you have 2 sim cards. remove the secondary card and try.
If this does not work, try registering on another phone with your sim card
 

raksrules

Well-Known Member
Elite
Aug 30, 2007
10,004
1,774
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Mumbai
By any chance, do you have 2 sim cards. remove the secondary card and try.
If this does not work, try registering on another phone with your sim card
No it is a single sim phone. The ICICI guy actually asked me the same question too.
 

6pack

Well-Known Member
ex-Mod
Sep 19, 2005
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shut wifi off and only use data on sim. that icici app is a pita during such times.

edit: looks like you're not using wifi. try the opposite - with wifi only.

ot: what's that lock icon in circle?
 

alekhkhanna

Well-Known Member
Adept
May 29, 2008
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shut wifi off and only use data on sim. that icici app is a pita during such times.

edit: looks like you're not using wifi. try the opposite - with wifi only.

ot: what's that lock icon in circle?
That's rotation lock.
 
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raksrules

Well-Known Member
Elite
Aug 30, 2007
10,004
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Mumbai
shut wifi off and only use data on sim. that icici app is a pita during such times.

edit: looks like you're not using wifi. try the opposite - with wifi only.

ot: what's that lock icon in circle?
With wifi you cannot do anything since the app prompts you to turn off wifi and I always tried with data only.
 
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asd78in

New Member
Disciple
May 11, 2020
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Am getting the exact same error as in screenshot, iMobile is horrible in iOS , horrible UX, works fine in Android. Anybody got this issue in iOS , please let know
 

raksrules

Well-Known Member
Elite
Aug 30, 2007
10,004
1,774
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Mumbai
Am getting the exact same error as in screenshot, iMobile is horrible in iOS , horrible UX, works fine in Android. Anybody got this issue in iOS , please let know
I am currently using iPhone 5S and it works fine in this and so does in my wife's iphone X.
 

asd78in

New Member
Disciple
May 11, 2020
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I am currently using iPhone 5S and it works fine in this and so does in my wife's iphone X.
You are facing no issues with iPhone 5s because it has older iOS version and iPhone X has a different form factor. ICICI does not do quality testing for lesser known iPhone models like iPhone SE(the model I have) which has smaller form factors, simple things like text alignment and functionality are not tested . They cannot keep up development with the latest iOS versions for lesser important phones
 
Last edited:

raksrules

Well-Known Member
Elite
Aug 30, 2007
10,004
1,774
378
Mumbai
You are facing no issues with iPhone 5s because it has older iOS version and iPhone X has a different form factor. ICICI does not do quality testing for lesser known iPhone models like iPhone SE(the model I have) which has smaller form factors, simple things like text alignment and functionality are not tested . They cannot keep up development with the latest iOS versions for lesser important phones
But the issue I have is on 6S and I am sure there are other 6S users for whom it is working fine.
 

asd78in

New Member
Disciple
May 11, 2020
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But the issue I have is on 6S and I am sure there are other 6S users for whom it is working fine.
exactly, they do not do quality testing on all devices. Their app devlopment team is worse than some government apps. I have written hundreds of mail to their customer support, but it seems like a dead end, very frustrated
 
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asd78in

New Member
Disciple
May 11, 2020
4
1
3
Older OS and phones aren't supported by some banks and for icici you mandatorily need to be on mobile data. Wifi or hotspot will never work.
tried every combination , does not work .
On the other hand when I talk of bad UI , see the attached screenshot from pockets app(half of the app does not work for me) as well as iMobile app(see the text alignment in the second tile). Does this in any way look professional ????
Post automatically merged:

Older OS and phones aren't supported by some banks and for icici you mandatorily need to be on mobile data. Wifi or hotspot will never work.
am using the latest iOS 13.4.1
 

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