Android Viber Calls not working after firmware update

terence_fdes

terence_fdes

wizened Dinosaur
Skilled
Hi

Re: Viber/Tango - Calls not working after firmware update

I have a Samsung Galaxy Mega 5.8 on Android 422. Last evening my phone did an auto-update of the firmware after which I am unable to "hear anyone" on Viber or Tango. This is applicable for both making or receiving calls. I reinstalled Viber but the problem still persists. I have had this phone for like 5 months now and in the past various "firmware/software" upgrades were done & I faced no problems whatsoever.

Has anyone else faced this problem.

I am totally dependent on Viber (Tango recently installed) as I am in Malaysia & for calling up folks in India this is the best solution.

Googled but no solutions

Thanks

Terry
 
If the phone is rooted and you have a Titanium Backup, try and restore a backup of that app. Or download an older version of the app online. I always take a Titanium Backup of my apps before updating for just this reason. Hope your problem gets solved.
Edit - Did you do an update of the device firmware. In that case you may be able to install an older firmware via Odin. I haven't been in touch with rooting Samsung phones for a long time so don't know if your phone has 'Knox' or not.
 
rdst_1 said:
If the phone is rooted and you have a Titanium Backup, try and restore a backup of that app. Or download an older version of the app online. I always take a Titanium Backup of my apps before updating for just this reason. Hope your problem gets solved.
Edit - Did you do an update of the device firmware. In that case you may be able to install an older firmware via Odin. I haven't been in touch with rooting Samsung phones for a long time so don't know if your phone has 'Knox' or not.
Click to expand...

Oh dear dear ... I am not into "rooting" ... It may be simple but not I cannot think of doing it. I am literally tied with work here in Malaysia 24 x 7 ...... and frustrated because of this problem

My phone's settings are on "auto-update" ONLY through wi-fi. Yes a firmware update happenned.

MEANWHILE - I checked the Audio problem is also there with Skype [Video calling - Video is fine BUT I CANNOT HEAR the other person]
 
Backup anything and everything on your phone with Helium (and NO, it doesn't require root privileges). It's a popular alternative to Titanium Backup.
Then do a factory reset and see if it gets solved!
 
eternoMind said:
Backup anything and everything on your phone with Helium (and NO, it doesn't require root privileges). It's a popular alternative to Titanium Backup.
Then do a factory reset and see if it gets solved!
Click to expand...

Thanks matey.... I have'nt had time to look at this solution. Literally working 24x7 past 2 months ....

HOWEVER - THE PROBLEM STILL PERSISTS

Meanwhile - folks around the world who are using the Galaxy Mega 5.8 have ALL encountered the same problem
- resetting does not solve the issue

sample these (I have been facing the same issues + battery draining fast + takes ages to recharge fully)

Hi same problem for me too.. I received OTA software update on 10th January and I just clicked "Yes". The problem started like no audio from earpiece for skype, viber, tango and other voip applications. Battery draining very fast. Since it is under warranty I took this mobile to samsung service center. They simply said warranty does not cover any third party applications. This is really very bad....
Click to expand...

After updating last Monday, Jan. 13, I couldn't hear voice calls through internet connections unless I use speaker mode. Very uncomfortable. I want to throw my phone on a really hard concrete now. What am I supposed to do with this scrap metal? :(

Samsung FIX THIS. WHAT IN THE WORLD WAS THAT UPDATE FOR!?

I already reset my phone but still, to no avail, IT IS NOT WORKING. VERY FRUSTRATING!

-J from Philippines
Click to expand...

I have raised this issue at the samsung developer forum website but there has been no response yet.
Click to expand...
dated 13th jan
all from
http://www.gsmarena.com/samsung_galaxy_mega_5_8_i9150-reviews-5396p4.php


after update i have not been able to make calls on skype , viber or line etc calls are connected but i cant hear other party on ear piece but when i switch to speaker then calls are fine on both viber and skype ,theres nothing wrong with my earpiece as its working fine on normal network calls. I already tried factory reset but it wont help and m not rooted.
Click to expand...


http://forum.xda-developers.com/showthread.php?p=49563711

http://www.gsmarena.com/samsung_galaxy_mega_5_8_i9150-reviews-5396p4.php
 
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