There are some very good plans that are mentioned for UP West region in the Airtel website, like Combo 499 - 1 mbps speed upto 5 GB and 256kbps thereafter (unlimited plan). And then there is home 599 and home 699 plans which are better than my old oudated 799 plan. Written this mail to airtel CC and Nodal officer:
There is no response as yet.mail to nodal officer said:Dear sir/madam,
Kindly go through the below mentioned mail.
I would like to bring to your notice that i have been a loyal customer of Airtel Broadband and landline for over 2 years. I used the Airtel connection in my old residence (Gurgaon as well as new place - Indirapuram Ghaziabad).
I had recently requested the customer care to change my plan of broadband to one of the new plans as shown in Airtel broadband website for UP (West), as it was promised to me at the time of installation that my plan can be changed anytime.
To my dismay, everytime i am given a different excuse by your customer care like:
1. Plans are updated wrongly in website
2. Plans are for Meerut and Agra only
3. No plan is feasable in Indirapuram except 799/999/1099 and above
And so on...
In light of BSNL indroducing some very attractive broadband plans, i am forced to reconsider my association with you and will go lengths to not recommend Airtel BB to my friends/colleagues if you keep handling your loyal customers this way.
I therefore request you to kindly direct Airtel to change my plan to Combo 499 or Home 599 plan ASAP, otherwise please do the needful and disconnect broadband services from my place, so that i can move over to BSNL.
Account number is xxxxxxxxxx