Cancellations and Refunds Policy

At Techenclave, we aim to provide you with the best service and products. However, we understand that there may be situations where you need to cancel a subscription or request a refund for merchandise. Please review our policy carefully to understand your rights and obligations.

1. Subscription Cancellations

1.1 Monthly Subscriptions

• You may cancel your Monthly Subscription at any time through your account settings on Techenclave.com.
• Cancellation will take effect at the end of the current billing cycle.
• No refunds will be provided for the unused portion of the month once the payment is processed.

1.2 Quarterly and Yearly Subscriptions

• Quarterly and Yearly Subscriptions can also be canceled anytime via your account settings.
• Upon cancellation, your subscription will remain active until the end of the paid term, but no refunds will be issued for the remaining period.
• If you believe there has been an error in billing or a special circumstance, please contact us at support@techenclave.com. Requests will be evaluated on a case-by-case basis.

2. Merchandise Refunds and Returns

2.1 Return Eligibility

• Merchandise purchased from the Techenclave Online Store is eligible for return if:
• The item is unused, unwashed, and in its original condition with tags attached.
• The return request is initiated within 7 days of receiving the product.

2.2 Non-Returnable Items

• The following items are not eligible for returns or refunds:
• Custom-made or personalized merchandise.
• Items marked as "Final Sale" or "Non-Returnable" on the product page.
• Merchandise that is damaged due to misuse or wear and tear.

2.3 Return Process

• To initiate a return, please email us at admin@techenclave.com with your order number and reason for the return.
• Once your return request is approved, we will provide instructions for shipping the product back.
• Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.

3. Refunds

3.1 Subscription Refunds

• Subscriptions are generally non-refundable, except in the case of:
• Duplicate subscriptions charged due to a technical issue.
• Proven billing errors.
• In such cases, please contact admin@techenclave.com with proof of purchase, and our team will review your request.

3.2 Merchandise Refunds

• Refunds for returned merchandise will be processed within 7 business days of receiving and inspecting the returned item.
• Refunds will be credited back to the original payment method used during purchase.

3.3 Shipping Fees

• Shipping fees for merchandise are non-refundable, except in cases where the return is due to a defect or error on our part.

4. Exchanges

• If you wish to exchange an item, please follow the same steps outlined in the return process. Once the returned item is received, we will ship the replacement item.
• Exchanges are subject to product availability.

5. Exceptions and Special Cases

• If you encounter an issue not covered by the above policies, please reach out to our customer support team at support@techenclave.com.
• We are committed to resolving disputes in a fair and customer-friendly manner.

6. Contact Us

If you have any questions regarding this policy or need assistance with cancellations, returns, or refunds, you can contact us via:

• Email: admin@techenclave.com

This policy is subject to change at our discretion. Any updates will be posted on this page, and your continued use of our services will constitute acceptance of the revised terms.

Effective Date: 1st Jan 2025