I called the number 022-2615 6344, they asked me for the tracking number and gave me a reference number. Then, asked me to mail my shipment invoice and ID proof at apso.mumbai.customs@gov.in requesting customs clearance.
Let's see when will it be cleared and if any customs will be levied.
I ordered a product from UK for INR 800 on 2019-Sep-23.
The last update on 2019-Oct-09 stated :
09/10/2019
13:27:25
India
MUMBAI EMS
Record item customs information (Inb)
Air
Retention Reason : Retained by customs for unspecified reason
There has been no update ever since. Please advice.