Disclaimer: I work for Zoho, but opinions are of my own and not of Zoho.
Zoho has been around since 1999 (back then they had a different name). Yes, our primary market is outside India but we have been an affordable alternative to foreign (often overpriced due to lack of regional pricing) products since day 1. That is a feat in and itself. US government cannot order Zoho to stop catering critical infrastructure software to India or any of its companies but companies like Google and Microsoft have to (they have literally done so in the past). I have had my EU tech friends be really jealous of such self sufficiency while educated Indians are skeptical and looking down, alas we can’t do anything about it, only time will say.
Sridhar is not the CEO, his official designation is “Chief Research Scientist” within Zoho, but he is often the image of the company.
Devs working for Zoho have a better quality of life than VC backed devs, primarily because Sridhar is a tech geek himself (hes a lurker and contributor in a lot of tech related forums - something I find very admirable about him). Our products take time and patience and we genuinely care about what we push out to the world. Engineering culture is one of the best (I have worked in American giants before Zoho).
Frankly i’m happy that India is finally recognizing the importance of homegrown alternatives, its literally one of the reasons why I’m into self hosting. I don’t want to wake up one day and have all of my work lost because some leader in a foreign country decided I shouldn’t exist.
One of the best parts about Zoho is how we really really care about you as a customer. Have you ever tried reaching out to Google or Microsoft? Goodluck even trying to, they don’t care about you unless you have billions of dollars to shell out but we do. Zoho support is honestly why customers choose us. We take feature requests and incorporate it if its sane and doable. We criticize and improve our products internally (and ask our users to do so as well).
As for security and privacy, we do not have access to your data. A lot of our tech is made from scratch. We do not rely on infrastructure providers like AWS etc, we run our own AWS internally - every popular tech out there, we rolled out a forked (or built from scratch) custom version for our internal use. Theres dedicated internal teams that work on and maintain these custom frameworks that other product teams rely on, because of this, any vulnerability is often caught.
I can’t comment on Sridhar’s personal life (I don’t see how its relevant to the picture) but he is a philanthropist, has adopted many schools and provides a way for them to work their way up - name any Indian billionaire who does this except Tata ji, not just for PR reasons.