Hello Folks,
Right now I’m dealing with a monitor replacement issue with Amazon for an Acer 32” monitor that came with a broken screen. Had ordered this on the 17th of October’ 2025. This broken monitor got picked up on the 24th of October and and by the 25th evening the entire Return process was completed (monitor reached the warehouse). I was not offered a hand-to-hand replacement and now Amazon tells me I have to wait till the 13th of November for the replacement monitor to arrive (13th is the maximum date by which it will arrive). The replacement monitor’s order was created by Amazon the very same day I called them and informed them about the damaged monitor but it’s stewing till now with no shipping/ tracking updates whatsoever and this is what I get to see each time I check the order:
I have made multiple calls to Amazon and spoken to a number of Escalation team guys on their Customer Support team but those calls and requests have not lead to any success in getting their fulfillment center to ship the new monitor out. I even got told a ticket has been raised by them since the shipment seemed stuck but the very next day I was told that the ticket number emailed to me by a CC executive was invalid! I did however get a call from a guy in their “Specialist” team yesterday afternoon and he told me that he will call me on the 2nd of November with more updates. Specialist team guys in Amazon apparently only deal with stuck shipments.
I can however cancel the replacement order but in that case Amazon is saying that they will only be able to generate a refund after the 7th of October because they have a company policy for replacement products which is that they are only able to offer refunds after 13 days have passed from the date of pickup of the damaged product. Going by this if the monitor has not shipped by the 8th of November then I can just cancel the replacement and ask them for a manual refund (no auto-refund option available in non hand-to-hand replacements).
Currently, I don’t see the 13th of November time frame window anywhere in my tracking page for the replacement order but the Escalation team guys have repeatedly told me that very date and saying it will arrive by that given date, even sent me emails with that mentioned.
So, as luck would have it… I’m pretty much a sitting duck at the moment.
Has anyone here been through such a long replacement time window from Amazon? Is there anywhere I could post online to speed up the shipping process? Also, if I just wait patiently, will the replacement even arrive by the 13th of November?