Prewash is used to remove any extra dirt there might be on the clothes. That is not the purpose here
What program did you use?
I thought some of the suggestions this repair guy mentioned are interesting. Won’t apply for top loaders but the decision to use a delicate cycle over a regular program decreases wear and tear on the machine. Not do as many as you can fit in the machine but few or just one at a time because the wet load will be less and this in turn puts less stress on the bearings and spider if you then use the slowest spin speed.
He’s got a thing against powder detergent because he’s had to fix machines where people didn’t use a suitable detergent designed for the machine.