Honestly not a fan about the paid features.
Are we charging the other sections of this forum? Oh wait this is a community we can’t charge for that. Then why start charging users to list anything. I remember when you had to interact with this forum and gain status then go to classifieds to make sale. Gave me a good sense of community. Rather than moving to pay to use model why don’t we start doing community goals? Where users can participate in events by paying for tickets that can be used to fund the site or maybe a donation page like wikipedia or something else that isn’t a paywall.
As a free user having only 2 active listings is big red flag. In cases of clearance sale of low valued items or fully built PCs that do get parted out as not many buy completely built PCs that go for sale, what is a user supposed to do? Wait for the items to get sold to list the other ones or otherwise takedown a listing so that now we can list multiple parts which can’t be sold all together?
What happens if I have 3x of the same item I want to sell? Should I create 3 separate listings. For eg. I have 3 camera batteries I want to sell. What will the forum provide as a solution to this problem?
Haven’t seen more than a handful of people going for Reseller badge and actually pushing the amount of items that is needed to saturate that specific tier. You are creating features for a very small sample size of people. I get that people might onboard in the future but is it really necessary to the point where you start charging for listings? Comparing the ratio to normal vs power users what metric do you have to justify the features you are trying to implement?
Pricing of the tiers is also some what disbalanced. As mentioned previously someone who has Plus will pay Rs.18 per listing, Advanced will pay Rs.15 and Pro will pay about Rs.12 per listing. Someone who is paying a measly Rs.12 per listing is obviously making profits off of the stuff they sell (as no one has 50 items to sell unless they are clearing or are a store/seller), compared to someone who is paying 18rs might not be making a profit. This disparity between fees is unfair.
Easy way to circumvent paying anything is now to shift to Want to Buy sections and start making trades over there. No payment necessary. Anyone can access it. Will you start rate limiting that section as well?
What about those people who are providing services like 3D printing/Keyboard Repairs, etc. These users do not even have the relevant section to provide their services. Where will you place them when one Single Item listing will be made mandatory? If they abide by the single item listing rules how is fair to other users that they are making multiple sales off of one post?
IDK why we decided to move to discourse and what decision making went into this. But have you put out a survey where people have sent a feedback about it? Sure there was a section on it where people could let you know about the bugs and issues and it was handled really well but did you make a proper survey to find out if the changes made were helpful or not? If so where is the result of it?
I appreciate the changes being made to the forum but moving into a pay to use model doesn’t look intuitive. This is just my opinion y’all are free to do whatever change you want.
Some suggestions from my side:
- Keep only 3 tiers. Free, Plus and Pro. Same structure as old type but with better features and accessibility. Keep a decent price parity so that buying into the tiers actually have difference in features and amount of listings.
- Keep visibility for listings same across all tiers. No superbump or priority placement features. Can rather make classifieds separately tiered like it is now. Free Classifieds Section, Plus Classifieds Section, Pro Classified Section and Advanced Classifieds Section.
- If sellers are getting tiered out and have to pay some form of fee, it’s fair to say this system is heavily sided with the buyer. Introduce a flat marketplace fee that is charged to the buyer as well (eg. Amazon does this really well). This means both parties are equally contributing to the upkeep of the forum.
- If Discourse allows for this, try bifurcating a listing that has multiple items. Suppose I have a summer sale going on, I cleaned my room and have 10 items to sell. I can create one listing and then sub list the other items where I will be able to apply the tags that are relevant to the item. So that when I search the section even the sub-listed item can show up in the results.
- Once you start charging all these fees and providing this features, congrats you have turned into an ecommerce platform that isn’t different from OLX and should probably look out for regulations put out by the government if there is any.
If single-item was absolutely necessary for the forums discoverability it should have been given a higher priority than shifting to discourse. If discourse was such a high priority why isn’t it’s problems still solved. I found this post one-month after it has been put up. Why is such a big change not at the forefront of the classified section if not at the forefront of the homepage. People are not even used to this shift you are ready to revamp and test a major component of this website.
Revamping a core functionality of this website can have huge impact on it’s future. “Just because something works doesn’t mean it couldn’t work better.” can be countered with “If it works, don’t touch it”. We need to have most of our ducks in a row for this shift to be successful.
This forum is more than a decade old and I really respect what you guys have done for this community. Surely you guys have a vision with this and have some way to go about it.
BUT PLEASE, If nothing I said above makes sense, at least take more time with this change than what you have mentioned.