Im not saying you’re lying, but from the buyer’s perspective you’re short on service IMO. If he wanted that refund , and the temps were out of normal but drive fine as per you, should have refunded it, slapped a heatsink on it and sold it again. The second drive failing is classic life happening. Buyer can say you were not keen on refunding so you gave a cheap/bad drive, in your head you’re technically honouring the warranty.
I get your points, I have a better understanding of your model now.
So, my advice is more generic. TE is a platform where people are technically aware. Technically aware customers will always have higher expectations. So, maybe tune your procurement a bit and skip the drives that overtly have such issues such as 9k power-on types. Or procure a certain types of drives only. Increase prices by 5% have a more liberal warranty. Everyone is happy.
Again, Skip wonky drives. You might even refund people their money, you wont be able to refund their data.
Lastly, the guy above posted again, and deleted. I have no idea why he keeps posting out of the line stuff then complains when someone replies in the same tone. Wastes everyone’s time and derails a perfectly sane discussion.
Thing is the Sn770s with high power on counts, the bulk was like that, manufacturing was probably before 2020 for those units
Hence they came, low cost, and went all out in almost no time.
Temps, yes that drive goes red hot (doesnt even have dram or hits 7000MB/s like other drives) yet heats up the highest among all gen4 nvme’s ive tried.
Refunding, not agreed cuz the drive was okay, and my terms would not accept that drive is okay and still buyer would ask for refund. Like atleast if the problem could be recreated (he stated 2-3 issues, not a single one recreated), i could have done something onto it.
Still gave a drop for the next unit he selected from the available stock, he got the old drive off, and a good deal on a new drive too!
Not that I sold a defective / faulty / sussy unit, just a regular unit that i’ve been selling (5 sold so far, 7ppl in queue for that same drive), the sudden death was a coincidence.
Will add terms to the overall warranty system from my end, and make rankings and tiers for diff warranty packages now onwards.
Was pushing for this irrespective of what anyone else thought the agenda is. At the end of the day, I am the only loser here but it will be good to have options.
For me, it is now a case of having to lighten my wallet further to pick up another SSD with proper warranty this time.
All are pulled units, 100% in health, high endurance and higher performance “Enterprise Grade” SATA Solid State Drives.
Def an overkill for your daily systems!
And with an even higher capacity (4tb / 8tb), you will never run out of space!!!
NAVRATRI SALE IS LIVE 
