In short, a middleman, but initially was not taking responsibilty for the sales - some items were of questionable sources. Later changed his tune, but now majority dont trust him, and rightfully so.
2 Likes
who you talking about ???
1 Like
Thankfully technology hell still resolved all the issues once mods got involved. The other guy shivamraj just went MIA ! Mods need to enforce some sort of KYC for resellers as well as have some security deposit ( maybe ) to cover any potential issues that come up where reseller goes missing ( just a suggestion - not sure if legally tenable for the mods to do )
If there was a 30-day warranty on your side, then I don’t know why it was sold with a 10-day warranty here and on pressing @TechnologyHell refused to do a replacement putting the blame on his supplier, though the failure was reported on the 12th day from purchase, once I got my Ally back from RMA after a week.
Again, it seems either one of you was lying back then. The issue may be considered as resolved based on the refunded amount but then there is a question of credibility and the undeniably horrible experience the buyer had to go through, with very unempathetic responses along the 4-month period.
2 Likes
The “warranty” depends only on how much noise a particular issue makes on the forum.
9 Likes
Pls check here details has been attached. Purchased on Aug 22nd. The drive warranty will be 30days from 22nd August.
Your 17 Oct screenshot mentions 7-day testing warranty. TH mentioned 10-day here and you mentioned 30-day.
Really don’t know what the warranty is worth honestly considering what transpired.
1 Like
Brother wn did u purchase may I know the date and how many days warranty did he provide.
From my discussion with LaptopDoctor, he says that he had offered 30-day warranty but @TechnologyHell didn’t even connect with him about the issue in early September when the drive failed.
I suppose only @TechnologyHell can explain then why he chose to not avail the warranty option he had and instead insisted on his 10-day warranty, refusing to replace the drive when he apparently had the option to do so and instead extended the ordeal for 4 months.
Seems to me there was minsunderstanding or malice involved either way.
1 Like
Since this thread keeps getting brought up again after months, I want to clarify the context once so new readers don’t get the wrong impression.
Across all the SSD sales I’ve done here, only two situations actually turned into disputes:
1. Uvula - with a Crucial MX500
Later it was discovered that the unit had a serial mismatch, most likely a refurbished / re-shelled drive. Once that became clear, I took the drive back and issued a full refund.
2. Sama - Kioxia OEM NVMe
He initially bought a WD SN770 with seller warranty. When he reported issues later, the drive was returned and tested on my side but the problem couldn’t be reproduced. Since he didn’t want the same drive back, we mutually agreed to adjust its value towards another drive (Kioxia 2230 OEM).
That was treated as a separate transaction where the earlier drive’s value was adjusted towards the new one.
The Kioxia worked during the initial testing after delivery. It was later reported dead outside the testing window specified. Even though it was beyond the coverage period, after moderator review I refunded the full amount and closed the matter.
Apart from these two cases, there haven’t been any confirmed instances of fake units or unresolved failures. Whenever an issue has been reported within the testing period, replacements or refunds were provided.
Regarding LaptopDoctor being mentioned, yes he was one of the OEM sources I had purchased drives from earlier. However, all sales on TE were handled by me directly and buyers always dealt with me for support or warranty. Nobody was sent to some X person to contact for claims.
I’ve sold a large number of drives over time and many buyers here are repeat customers who still reach out when they need hardware. That wouldn’t happen if people were consistently receiving bad products.
Electronics can fail unexpectedly, especially OEM or pulled hardware, which is why testing periods are always mentioned clearly before sale.
Since the earlier cases were already resolved months ago, I just wanted to clarify the full timeline so it doesn’t get misinterpreted again.
5 Likes
I think you are again being disingenous by not addressing the gaps in your story.
If LaptopDoctor provided 30-day warranty for the drive, then you should have addressed the issue better considering it failed on the second day of usage, even if it was couple of days outside your 10-day period. And it was a replacement rather than a new purchase for the first problematic drive which carried a 6-month warranty, since you didn’t have the SN770 in stock.
You stretched the issue for 4 months and finally relented on account of this thread and mod intervention while still trying to be evasive until the last moment and playing around with the refund amount.
Yes, the issue is closed, but your behaviour no way reflected the attitude of a good community member, and every action had to be enforced, with nothing coming out of goodwill.
As I mentioned previously, you were gambling with the warranty and it is how you deal with the hard times that reflect the true nature of a human being.
5 Likes
@sama Just one thing I’d suggest you crosscheck again: the screenshot from LaptopDoctor you’re referring to is dated 22 Aug, while the unit shipped to you was dispatched on 19 Aug ( you may check our chats on whatsapp ).
So that screenshot clearly relates to a different unit/batch, not the one you received. Also, laptop doctor giving out 30day warranty, this is much more of a recent move that I’ve seen, else from the time I started taking goods from him, all were on terms of a week atmost.
That drive from the screenshot was also later sold here on the forum, and another unit of the same model from the same vendor had already been sold earlier as well, both without any issues reported. Open to ping buyers who took those drives.
Your unit unfortunately appears to have been a random electronic failure. If there was a systemic quality issue with the vendor or the batch, we would have seen multiple failures. A number of OEM drives from the same source were sold, including several Kioxia BG6 1TB units, and only one failure was ever reported.
you also tested the drive yourself when it arrived : it was detected, had zero writes, and was in pristine condition in ESD packaging with seal present (it was opened, shared crystal, and then packed for you). That’s why the situation was initially treated as an unexpected hardware death rather than a defective shipment.
For Uvula’s case, I’ve already acknowledged that the serial mismatch should have been caught during QC. That was an oversight on my side and a learning to verify beyond just CrystalDiskInfo / HDSentinel checks.
In any case, both situations were resolved with refunds months ago, so I’m only clarifying the timeline since the details keep getting mixed up.
Well, it wasn’t a great experience, so will keep it at that.
LaptopDoctor claims he was suspended because of how you had handled the situation, so I don’t want to be drawn into this further but mods can fact check everything and decide accordingly.
1 Like
My ssd and graphic card is running very fine bought for my friend (from technology hell), he is satisfied, but his gameplay is still bad.
7 Likes
Skill Issue?
It was sold by me to another reseller (outside TE), and he then sold it to the final customer. My transaction was only with the reseller, not with the TE buyer. I understand the end buyer is upset, and that is natural when a drive fails. However, I did not have a direct deal with him, and I was not even a TE member at the time of the original sale. I request members and admins to consider the full context before taking a decision regarding my reseller status @moderators
Just rename the thread at this point.
1 Like
My friend is a bot type player
Electronics can die randomly - that’s not the point being discussed in this thread that the seller sold hundreds of SSDs and a few died. It’s the constant lying / incorrect info by seller and his supplier and lack of any support before the issue became too hot to avoid. At the end of the day, members trust that the moderators have done their due diligence when giving reseller status. Any reseller caught lying constantly, shipping less qty and then NOT honoring their own resolution for 5 days forcing the buyer to ask for an update and then actually abusing the buyer( later deleting the post) should be banned from this forum. We are a tech forum first, not just an online bazaar. Resellers should be trustworthy and not just offering cheap items. If someone can lie once they can definitely lie again. Admins need to decide what TE stands for. Facts should be the final deciding factor.
2 Likes
Mods should close this thread.
Most people wont go back and read how the blame was pinned on the buyers and gaslighting and whataboutery tactics used to slander them, calling in happy buyers to further pressure the buyer and only when forced, refunds were issued. Even now the argument is on.
Personally I’d say the source guy also shouldnt be allowed to sell, but considering the current crazy prices, if you do allow, then atleast a month’s warranty at minimum should be required and no questions asked return, unless its clear the buyer has damaged it. And if it conks while trying to update firmware etc that should be covered in warranty.
6 Likes