At some point they lowered minimum order amount to Rs 99 and the sorry-we-were-late coupon to Rs 75. But if you get more than three coupons in a day, it drops to Rs 25.
They also tweaked their refund algorithm, if you order a bolt order and it’s delayed beyond 15 mins of their estimate, you can request a full refund without penalty. Previously you needed to wait 61 minutes after the order placed. Now if you place it a bolt order at 10 to be delivered by 10:15, you can get a full refund if it not delivered by 10:30.
We’ve had wonderful rains lately so I’m getting a Rs 75 coupon with nearly every order.
This has started happening after they have started distributing their memberships for almost nothing. Earlier, comparatively Swiggy used to do a better job than Zomato, but now both are at the same level at my area.
I ordered food today. The Driver marker in the routemap replaced with a Param Sundari image is the most cringe advertising I have ever seen or experienced.
Their service in Bangalore has become hit or miss recently, no wonder they are going Ola way where there’s no easy way to reach actual people on customer support.
Placing large orders on Instamart is also a hassle nowadays, delivery partners have called me asking to pay additional money else threatening not to deliver, had to stand my ground. Previously this used to be handled by splitting the large order into multiple orders.
I have been ordering regularly from Instamart for a while. Last week I got a pin for a small order I placed (Order Value was Rs 311). The order was delayed a little as delivery boy had gone different gates. Once he delivered, he was unfamiliar with interface too as he wasn’t sure how to enter pin.
I guess that order with pin is for new delivery men or for suspected delivery men.
