What are some brands you trust (don't trust)?

I’m my few years of working as a freelance video editor I’ve owned a fair share of laptops and pcs. In my profession what I look for is reliability and stability instead of over the top performance. So a few brand that have been reliable for me so far:

MSI: my first personal laptops I got in college with which I started my career, x570 & x870e tomahawk mbs I’ve owned. Never had to rma and all three are going strong.

Western Digital: own multiple hdds, SSD & nvme, got my brother to buy them when he asked for suggestions.

Brands I’ve had bad experience with:

Samsung: owner multiple phones from qwerty to s22 ultra, and multiple gen 3 nvme and sata ssds. They have been reliable but when they were not… the after sales is a mostly terrible dice roll. SSD not having a mail in option (unlike wd who had one) I’m not crossing states to get my SSD RMAed, just take it by mail what is wrong with you people? Phone are weird because I’ve experienced Samsung with care+ and without it. While care+ does cover the cost and some more, it’s totally up to get servir centre which are mostly been a bad experience for me so now I’ve switched to a Pixel 9a and so far so good.

So, what are some of your experiences?

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Adata SSDs - big no.

Adata rams have been working well but then I haven’t yet faced issues with any ram (fingers crossed). Ssds on the other hand, have been absolutely terrible. One failed within 3 months, got rma’ed which was relatively smooth process except you have to go to the service centre but rma drive failed within 6 months too. Was only 256g so just gave up on that. Another drive failed in less than a year, rma’ed and replacement drive has been running for about 6 months now but decided never to buy adata ssds.

Deepcool: tempered panel broke of a case. Tried so much to follow up and get replacement panel but coudnt get any response from support. Begrudgingly moved to another case (didn’t feel like running open case) but swore never to buy deepcool again. Thinking about it now, it was some 5 years ago and I may have been unreasonable in that decision so thanks to your question, I am removing deepcool from my blocklist today :slight_smile:

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My brother and I do own some adata and deepcool stuff (not case) but fortunately we haven’t run into any issue so far.

I do hear adata being pretty unreliable so I’ve avoid their storage side, aside from one boot drive my brother been running for 4 years so far.

Yeah, i have heard similar feedback on adata drives from others too. On deepcool, haven’t had any experience apart from the case tbh. I really liked the look of that case too (Gamerstorm Macube 550) and that was my first case with tempered glass when I decided to build pc during COVID after break of few years and didn’t know anything about how these panels can break and replacements are difficult to come by. Felt pretty shitty by the whole ordeal and just decided to get a traditional old school solid coolermaster case instead.

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Good ol’ coolermaster cases

So I have a few thoughts.

Long ago, I made a deal with the universe, I set up a code of conduct/ethics in how I would interact with the world and the people in it, but mostly with hardware purchases.

Things that I physically interact with, keyboards, mice, laptops — I’m not going pursue any warranty claims if something goes wrong. There’s always the slightest possibility I might have caused some kind of damage so I don’t want to risk karmic retribution by seeking warranty replacements, even if I’m entitled to.

Same for things that I provide ac power to, like power supplies, chargers/adapters, monitors — if they die, eat the cost and take better care of the replacements or make smarter purchases.

Internal components are fair game, if they develop problems and die, go ahead and get them replaced at the manufacturer’s expense.

For things that are DOA or damaged, if it was due to poor packaging or carrier abuse, I’ll ask for compensation. But if everything is okay externally and the side panel is cracked or something is dented, then that’s just the universe telling me that this was not meant to be. Do better.

About specific brands, I used to be a huge HP fan. It was probably because I loved Compaq stuff in the late 90s and HP acquired them.

This lovefest was dampened slightly when I found out they actively blocked Apple devices from working with their hardware. You couldn’t use HP DVD drives with the early Mac minis.

Then it was soured with how they hyped up and then abandoned WebOS, I’ve not purchased a HP product since then.

They rebranded in recent years and I love what they’re doing but I’m still not brave enough to give them a third chance at letting me down.

I was also huge fan of Toshiba and Sony for laptops in the 2000s, they were absolute legends with product lines like the Qosmio and AW series:

I still have one of these in storage somewhere:

MSI had a range of Whitebooks, those were super cool.

These days, there’s just one brand that seems to be passionate about computing, Lenovo. I probably have more Lenovo branded hardware than any other brand, they’re just built different. Maybe it’s their IBM heritage or a bias on my part because of that, but I’m really happy with Lenovo stuff.

There are new players that I’m cautiously optimistic about, like Minisforum and Framework and older players I keep hoping would return, like ECS.

I usually have a neutral stance on mainstream brands like Asus, Acer, Dell, Gigabyte etc — no real preference or avoidance for them. No passion either.

I have a soft spot for completely lame and underpowered hardware, maybe it’s a psuedo-netbook-esque nostalgia but I felt so alive during those days. The $99 laptop era was real and I experienced it and it was awesome. I used to walk around with an Eee PC laptop in the back pocket of my jeans haha.

So things like mini pcs, thin clients, chromebooks, windows tablets, I adore them, as if they’re like tiny stupid squirrels or something.

Am I rambling? Probably so this is where I stop.

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I love having personal rules based on personal karmic attribution theories. I feel I may have a few but not as well hashed out as this.

Also +1 for lenovo. Thinkpads and tinies have supported me well in whatever i have tried to use them for over the years.

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For me it’s ant sports cases are a big no other than they are mATX or mitx cases.

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Can you share some examples?

Trusted :

1 ) Corsair - blind trust. Super product quality and awesome ( but slow ) customer service. There’s nothing better than corsair

2 ) MSI - so many products over decades and ZERO failures / rma.

3 ) Mahindra - best customer service I have ever interacted with from an Indian company

4 ) Dell - only for service. No questions asked parts replacement if you have the premium plus support plan

5 ) LG - super product quality and even better service

Horrible / No trust

1 ) Samsung ( good for product quality only ) - their after sales service is so bad it’s less stressful to just throw the defective item and stop thinking about it. I have stopped buying anything made by samsung now. Never ever will I buy them

2 ) Adata - every SSD I bought from them failed within 2 years. Never buying anything from adata

3 ) Nissan India - Brand new car spent 6 months in the workshop. Over the last 5 years i have visited the workshop more than 500 times and had so many parts failures I don’t even remember. The customer service is really bad and they don’t even reply to emails nor do they help if you ask any questions. I hope they go bankrupt

4 ) Dell - Laptop used to break down every 2 months. When you buy a 2L laptop ( 8 years back ) you expect it to actually work without breaking down.

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Now that’s a brand name I haven’t heard in a long time.

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Elitegroup used to be good. So was EVGA - the best customer service possible. Too bad EVGA has nearly shut down these days

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I’ve very good experience with Baidyanath (ayurvaid medicine)

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Reliable(for me):

  1. BenQ for Monitors
  2. Brother for Printers
  3. Audio Technica for headphones
  4. Corsair for PSU and RAM
  5. MSI for motherboards and graphic cards
  6. Canon for Cameras
  7. Nokia for old feature phones
  8. Sony for TVs.

Unreliable for me:

  1. HP for printers, laptops (compaqs were good though), Accessories like mouse, usb drive etc
  2. Xiaomi for general build quality after 2020. Brand was amazing before.
  3. Logitech for mice. I used to swear by them. I have boycotted them after multiple cases of double click issues with almost every model I owned.
  4. Prestige for most of their product range. Just overall bad quality.
  5. Asus for bad service and their prevalent issue with thermals
  6. Acer for just bad quality
  7. MSI laptops , especially budget offerings

Ambivalent

  1. Intel after 13/14th gen fiasco and subpar offerings.
  2. OnePlus. Quality has dropped a little. Software experience was good. But they seems to be heading in a bad direction
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My list of untrustful brands.

APC- No 1 third class UPS brand of the world at least not at all meant for India.

Gigabyte- Subpar mobo design and features.

MSI- Pathetic ASS.

Lenovo- Pathetic ass cum overal products- Laptop here.

Dell post yr 2012- Dell lost it when it shifted to the brittle fiber body.

Oneplus- Another joke brand which F** its own phones post updates and yeah the Green lines like love for pakistan and bangladesh.

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Their b850 and b650 Aorus Elite motherboard seems to be good. I was planning to buy their b850 motherboard, Is there something I have missed that I should have considered?

If talk about brands I trust:
Amazon.in (to purchase anything/everything) not a single bad experience since decades
(had been ordering from amazon.com in past)
Asus
Logitech
Gigabyte
Elite Hubs (not a brand but computer hardware reseller/vendor)
Samsung

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They’re fine, only their ultra budget ones are trash. Which to be fair, every brand’s ultra budget motherboards are bad, gigabyte and msi just have the cheapest models lol.

The ones you mentioned are perfectly fine. You can watch hardware unboxed’s b850 or b650 round up video and skip to the VRM temps section, anything below 70-80C is perfectly fine.

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I had good experiences with them earlier but this time around very recently, I had ordered a 5090 from them after explicitly confirming stock over a phone call. The website showed 4 pieces in stock as well. 4 days later they cancelled my order (only after I asked them about its status) because they didn’t have any in stock. By then it was either out of stock everywhere or the prices had gone up by 40-50K. I had to pester them for a whole week about refund too. They claimed they had already processed it from their end but I didn’t get any email or notification from razorpay, after a whole week of calling I got an email from razorpay which also mentioned the refund initiation date, so I don’t think they ever initiated the refund until after a week.

Safe to say I definitely won’t be ordering from them again.

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Though I have never owned personally any of their products but most of the people in my vicinity had a bad exp. with their mobo lineups be it vfm ones or high ends conking off just after 3 years of warranty. Some had issues with bios getting conked off, dual bios not working, random hardware issues.

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