alekhkhanna
Innovator
Hey guys,
Got an email from Amazon:
This is what I replied:
Anybody been in this soup before ? Apparently asking for my own money is not legal anymore !
Got an email from Amazon:
cis@amazon.com <cis@amazon.com> Wed, Mar 6, 2013 at 6:30 PM
Reply-To: "cis@amazon.com" <cis@amazon.com>
To: "alekhkhanna@gmail.com" <alekhkhanna@gmail.com>
Hello,
We're writing to apologize for the number of problems you've experienced with your shipments. Your correspondence with us indicates you've required refunds on a majority of orders for a number of reasons.
Through the normal course of business, the occasional problem is inevitable. However, you seem to have had an unusually high rate of problems in your account history.
When unusual account activity such as this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessary, including closing the account. We’d prefer to work with you to avoid that inconvenience, as we do value your business.
You can view our Conditions of Use here:
http://www.amazon.com/gp/help/custom...?nodeId=508088
If you have any questions regarding your account in the future, please write to us directly at cis@amazon.com.
Thank you for your cooperation.
Best regards,
Account Specialist.
Amazon.com
This is what I replied:
Hi,
Firstly, you're welcome to close my account if you believe there's some "unusual" activity in there. I can always shift my purchases to businesses who would not threaten me for the same.
Secondly, if you actually are an "Account Specialist", you would have noticed that ALL the refunds are for import fee deposits. When I accept the Amazon shipment from the designated carrier, which in most cases is Aramex, I ALWAYS clarify with them about the customs/imports. Heck, most of the times I call up the local Aramex Head Office to check whether any duty/customs/imports was charged or not. If none was charged, then I ask the Amazon CSAs for a refund of my import deposit. I don't want to wait for 60 days for my refund to be processed (which, since no customs were charged, is actually my money simply lying with Amazon).
What I really cannot believe is a huge internet-based company like Amazon takes 60 days to verify whether customs were charged or not. It's absolutely ridiculous.
Infact, Amazon US is the only store pre-charging me import deposits. None of the other online retailers do it. Heck, Amazon UK does't do it.
Why not just let the customer bear the import deposit, whatever that be ? 2 times (pretty recently), I actually had to pay customs to Aramex even though the same was pre-charged from me by Amazon. And when I ask for refunds, I get an email basically telling me I'm stealing from Amazon ?
Anybody been in this soup before ? Apparently asking for my own money is not legal anymore !