Hi,
Recently i had to RMA my Cell Shock memory to Germany as one of the sticks had failed. I got the RMA number from Cell Shock and sent the memory through DHL. The shipment went fine and Cell Shock happily replaced the defective stick and sent it back a week ago. On arrival at the Airport it was sent for clerance where it remained for 3 days. I called up DHL to enquire and was informed that Customs has classified the shipment under Cargo & Company Usage. I was asked to provide the IEC number & GATT form. These forms are meant for professional importers or any company which is into importing business. I told the DHL rep that its for personal usage and not for company usage. As i am neither one of them i cannot give Customs these documents.
I blamed DHL for screwing this up as this has never happened to me and i have never heard of this but DHL pushed the blame on Customs. They advised me to pay 5k to the Customs to create a dummy IEC number for one time usage only & get the shipment cleared. This seems to be the only way out as Customs cannot mark the shipment once its already been classified.
Guys, has anybody been in this kind of shitty situation? Need help to get this sorted..
Recently i had to RMA my Cell Shock memory to Germany as one of the sticks had failed. I got the RMA number from Cell Shock and sent the memory through DHL. The shipment went fine and Cell Shock happily replaced the defective stick and sent it back a week ago. On arrival at the Airport it was sent for clerance where it remained for 3 days. I called up DHL to enquire and was informed that Customs has classified the shipment under Cargo & Company Usage. I was asked to provide the IEC number & GATT form. These forms are meant for professional importers or any company which is into importing business. I told the DHL rep that its for personal usage and not for company usage. As i am neither one of them i cannot give Customs these documents.
I blamed DHL for screwing this up as this has never happened to me and i have never heard of this but DHL pushed the blame on Customs. They advised me to pay 5k to the Customs to create a dummy IEC number for one time usage only & get the shipment cleared. This seems to be the only way out as Customs cannot mark the shipment once its already been classified.
Guys, has anybody been in this kind of shitty situation? Need help to get this sorted..