Dell (India) - Need urgent advice.

D

dafreaking

Skilled
So after 2 years, at least 10 visits by a technician and 6 motherboard replacements Dell finally agreed to replace my Vostro 3700 with an Inspiron 17R as they didn't have any 17 Vostros in production anymore. After a month of going back and forth on this issue finally they agreed to give me a dual core Inspiron 17R SE even though my Vostro was a Quad Core.

I agreed to the Dual Core Inspiron 17R as I have no faith anymore in quad-core processors in Dell's budget models.

On Friday I had received a quote from Dell confirming the 17R SE as the replacement. After agreeing I have sent them back my old Vostro 3700.

Today these @$$holes send me a new quote for an Ispiron 15R (Turbo). Which I have refused to accept and have marked michael@dell.com.

Looking for advice from you guys as to what I should do next. It has been over a month since this replacement process has begun (19th April to be precise) and there seems to be no resolution so far.

TIA

P.S. Sorry for the scrambled language. I am frustrated beyond measure and am finding it difficult to construct sentences without foul language.

I can attach the PDF of my mails with them if required, though I think that is beyond the rules of this forum.
 
cyberwarfare said:
attack them on social media sites like fb and twitter and tag them. it works well. and let us know how this turns out
Click to expand...
I have. Though can't find a proper Dell India page on Facebook

Posted on Twitter and Facebook. Needs more traction though.[DOUBLEPOST=1369055439][/DOUBLEPOST]So they've said it's a mistake and are now sending me the Inspiron 17R. Poor Srinivasalu at Dell. All guns being fired off his shoulder.

Will update with further developments.
 
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