What is the EVGA Advanced RMA (EAR) Program?
The EVGA Advanced RMA (EAR) Program is a program to protect yourself and your product in the case of product failure. If something was to go wrong with your EVGA product the standard RMA process will be accelerated by prepaying for your shipping options with one of the plans available. This will cut down the amount of time your system will be down and save you money on shipping. Customers can choose to not participate in this program and if anything does go wrong in the future they can still apply for a standard RMA. Cross-Shipment on standard RMA’s are not available and customers will be required to pay for shipping the product(s) back to EVGA.
EAR Terms and Conditions
Customers must purchase an EVGA product on of after November 1st 2006 and are required to register the product within 30 days of purchase to take advantage of this premium service.
Currently EAR is ONLY available to residents in the continental US. We are working on expanding this program to cover other regions and countries, please stay tuned for future announcements on our site at http://www.evga.com.
During the registration process, you will be asked if you want to participate in the EAR program. After the registration process is complete customers will still have the option to enter this program as long as they are within 30 days of purchase. Once your date of purchase is over 30 days you will still have the option to purchase an EAR but will pay the standard price.
When a customer requires an EAR to be performed they will be instructed to send in a copy of their invoice. In the event that the invoice you provide to EVGA shows you do not meet the criteria for the EAR program, your product will be removed from the EAR program and you will be credited with EVGA Bucks.
EVGA does NOT offer any refunds on the EAR program. All sales are final.
In order to perform an EAR you will have to provide EVGA with a valid credit card. After the replacement product is delivered to the customer, if the defective product is not returned to EVGA within 14 days the credit card provided will be charged the full MSRP amount of the replacement product. Furthermore, if the defective product arrives to EVGA damaged, or modified from its original manufacturing condition, the credit card provided will be charged the full MSRP amount of the replacement product.
EAR plans are attached to a single product. If you would like to have the EAR extended coverage for additional products you will need to purchase a plan for each individual product.
EAR plans are NOT transferable to other products.
Customer with multiple products assigned with an EAR plan, may only “Activate†one EAR one at a time.
The EAR program may NOT be used when performing a Step-up request.
Products purchased Second hand and/or from eBay may not qualify for the EAR program.
Only the original product assigned with the EAR plan will be covered. You will have an opportunity to purchase a new EAR plan for your replacement product, and Step-up products.
There is a 30 day grace period from the ship date of the replacement product were it is covered by the original products EAR plan. After the 30 day period you will need to purchase another EAR plan for the replacement product to keep it covered by the EAR program. You may choose to purchase a new EAR plan for your replacement product within the 30 day window and receive the discounted prices. After 30 days you will charged the regular price on any EAR plans purchased. In the event that the replacement card becomes defective within 30 days of replacement and you purchased a new EAR plan you will be credited with EVGA Bucks equal to the amount you paid and the card will be covered under the original EAR plan.
EVGA Special: All NF68-AR and NF68-A1 motherboards will receive the standard EAR free with registration within 30 days of purchase. (NF68-TR, NF68-T1, NF68-BR, and NF68-B1 do not qualify)
EAR FAQ:
When did the EAR program start?
The EAR program was offered to the public on Nov. 8th 2006
(See Example A below to see if you qualify for this program)
How do I Sign Up?
Customers must purchase an EVGA product on of after November 1st 2006 and are required to register the product within 30 days of purchase to get this premium service. During the registration process, you will be asked if you want to participate in the EAR program. Please note that during the registration process is the ONLY TIME customers will have access to the discounted pricing. (See Example B below for a chart showing the available plans and pricing)
Can I purchase the EAR after my product been registered?
After the registration process is complete customers will still have the option to enter this program as long as they are within 30 days of purchase, but will pay the standard pricing. In order to enter your product into the program you must login to the website, visit the "My Products" page, and select the "Purchase Advanced RMA" button attached to the product you want to protect.
Who Qualifies?
Only EVGA products purchased on or after November 1st 2006 and registered within 30 days of purchase will qualify for the EAR program. Customers past the 30 day period will not have any option to enter the program, but will still be permitted to use the standard RMA process. Currently EAR is only available to residents in the continental US. We are working on expanding this program to cover other regions and countries, please stay tuned for future announcements on our site at http://www.evga.com.
How do I get the discount pricing?
Register your product within 30 days of purchase and take the advantage of the discount pricing during the registration process. After registration you can still purchase an EAR from the My Products page by selecting “Purchase EARâ€.
How will this program speed up the RMA process?
Sign into the EVGA website, visit “My Productsâ€, and click the “Start Advanced RMAâ€. Since everything is prepaid you will only need to submit a credit card for the cross shipment (see “What is a Cross Shipment?†below for more information) and your replacement product will be on its way. Once your invoice is approved EVGA will send a replacement product directly to you. Included with the replacement product will be a prepaid shipping label to send the defective product back. All of this limits the down time for you and relieves stress.
What is a Cross Shipment?
The EAR program is the only way to guarantee a cross shipment from EVGA. Cross shipments allow you to receive the replacement product before having to send your defective product back. This allows you to keep your system running as long as possible. In order to perform a cross shipment you will have to provide EVGA with a valid credit card. After replacement product delivery if the defective product is not returned within 14 days your credit card will be charged the full amount of the replacement product. EVGA does not offer cross shipments on the standard RMA process.
How does the Proof of Purchase process work?
When a customer requires an RMA the will be instructed to send in a copy of their invoice. In the event that the invoice you provide to EVGA shows you do not meet the criteria for the EAR program, your product will be removed from the EAR program and you will be credited the amount paid in EVGA bucks. You can then use the EVGA bucks towards a future purchase on the EVGA website.
What is the EAR Refund Policy?
EVGA does not offer any refunds on the EAR program. All sales are final. If during the RMA approval stage it is discovered a customer does not meet the required criteria, all funds will be credited back in the form of EVGA Bucks and the product will be removed from the EAR program.
Does the EAR program extend to my other products?
No, when you purchase an EAR plan it is attached to a single product. If you would like to have the EAR extended coverage for additional products you will need to purchase a plan for each individual product.
If I perform a Step-Up on my EAR product is the replacement Product covered?
No, only the original product assigned the EAR plan will be covered. You will have an opportunity to purchase a new EAR plan for your replacement product though.
If I perform an RMA on my EAR product is the replacement Product covered?
There is a 30 day grace period for the replacement product where it is covered by the original products EAR plan. After the 30 day period you will need to purchase another EAR plan for the replacement product to keep it covered by the EAR program. You may choose to purchase a new EAR plan for your replacement product within the 30 day window and receive the discounted prices. After 30 days you will charged the regular price on any EAR plans purchased. In the event that the replacement card becomes defective within 30 days of replacement and you purchased a new EAR plan you will be credited with EVGA Bucks equal to the amount you paid and the car.
I do not have a purchase Invoice/ receipt; can I still request an EAR?
No, EVGA will need the invoice/ receipt to verify that you qualify for the EAR program. The EAR request will not be processed without an invoice/receipt.
How long will the EAR process take when I submit a request?
The Invoice/receipt approval takes 24-48 hours.
Once an RMA number has been issued and credit card information accepted, it will generally take 1-2 business days for the replacement product to ship.
Why am I required to submit an invoice/receipt?
For EVGA to verify you qualify and meet the requirements for the EAR program.
Why am I required to provide a credit card again when performing an EAR, after the fact that I already paid for the EAR plan when I registered?
You enter the credit card the first time to pay for the EAR plan. When requesting to perform an EAR, the credit card information is required again to be affixed with the RMA Number issued.
When requesting to perform an EAR, will I need access to my email account?
Yes, the EAR is an online service. All steps and instructions are emailed to the customer.
EVGA Corporation reserves the right to make any modifications to this program without notice.
Terms and Conditions last updated: 3/9/2007
Example A
Purchased 10/31/2006 or Earlier Purchased 11/1/2006-3/16/2008 Purchased 3/16/2008-4/15/2008
No Advanced RMA
Options Available Advanced RMA Available
Standard Pricing Advanced RMA Available
Discount Pricing
Example B
Plan Ship In Ship Out Cross
Ship Standard
Price Discount
Price
Standard RMA Customer Pays Free Ground No Free Free
Standard EAR Customer Pays Ground Yes $10.99 $4.99
Free with registration
of EVGA nForce 680i*
Premium EVGA Prepaid
Ground Ground Yes $14.99 $7.99
2nd Day EVGA Prepaid
Ground 2nd Day Yes $21.99 $11.99
Overnight EVGA Prepaid
Ground Standard
Overnight Yes $29.99 $16.99
Saturday Priority EVGA Prepaid
Ground Saturday Delivery Yes $39.99 $19.99
* Registration must be completed within 30 days of purchase
I hope this is helpful.:tongue: :tongue:
Source: EVGA RMA
The EVGA Advanced RMA (EAR) Program is a program to protect yourself and your product in the case of product failure. If something was to go wrong with your EVGA product the standard RMA process will be accelerated by prepaying for your shipping options with one of the plans available. This will cut down the amount of time your system will be down and save you money on shipping. Customers can choose to not participate in this program and if anything does go wrong in the future they can still apply for a standard RMA. Cross-Shipment on standard RMA’s are not available and customers will be required to pay for shipping the product(s) back to EVGA.
EAR Terms and Conditions
Customers must purchase an EVGA product on of after November 1st 2006 and are required to register the product within 30 days of purchase to take advantage of this premium service.
Currently EAR is ONLY available to residents in the continental US. We are working on expanding this program to cover other regions and countries, please stay tuned for future announcements on our site at http://www.evga.com.
During the registration process, you will be asked if you want to participate in the EAR program. After the registration process is complete customers will still have the option to enter this program as long as they are within 30 days of purchase. Once your date of purchase is over 30 days you will still have the option to purchase an EAR but will pay the standard price.
When a customer requires an EAR to be performed they will be instructed to send in a copy of their invoice. In the event that the invoice you provide to EVGA shows you do not meet the criteria for the EAR program, your product will be removed from the EAR program and you will be credited with EVGA Bucks.
EVGA does NOT offer any refunds on the EAR program. All sales are final.
In order to perform an EAR you will have to provide EVGA with a valid credit card. After the replacement product is delivered to the customer, if the defective product is not returned to EVGA within 14 days the credit card provided will be charged the full MSRP amount of the replacement product. Furthermore, if the defective product arrives to EVGA damaged, or modified from its original manufacturing condition, the credit card provided will be charged the full MSRP amount of the replacement product.
EAR plans are attached to a single product. If you would like to have the EAR extended coverage for additional products you will need to purchase a plan for each individual product.
EAR plans are NOT transferable to other products.
Customer with multiple products assigned with an EAR plan, may only “Activate†one EAR one at a time.
The EAR program may NOT be used when performing a Step-up request.
Products purchased Second hand and/or from eBay may not qualify for the EAR program.
Only the original product assigned with the EAR plan will be covered. You will have an opportunity to purchase a new EAR plan for your replacement product, and Step-up products.
There is a 30 day grace period from the ship date of the replacement product were it is covered by the original products EAR plan. After the 30 day period you will need to purchase another EAR plan for the replacement product to keep it covered by the EAR program. You may choose to purchase a new EAR plan for your replacement product within the 30 day window and receive the discounted prices. After 30 days you will charged the regular price on any EAR plans purchased. In the event that the replacement card becomes defective within 30 days of replacement and you purchased a new EAR plan you will be credited with EVGA Bucks equal to the amount you paid and the card will be covered under the original EAR plan.
EVGA Special: All NF68-AR and NF68-A1 motherboards will receive the standard EAR free with registration within 30 days of purchase. (NF68-TR, NF68-T1, NF68-BR, and NF68-B1 do not qualify)
EAR FAQ:
When did the EAR program start?
The EAR program was offered to the public on Nov. 8th 2006
(See Example A below to see if you qualify for this program)
How do I Sign Up?
Customers must purchase an EVGA product on of after November 1st 2006 and are required to register the product within 30 days of purchase to get this premium service. During the registration process, you will be asked if you want to participate in the EAR program. Please note that during the registration process is the ONLY TIME customers will have access to the discounted pricing. (See Example B below for a chart showing the available plans and pricing)
Can I purchase the EAR after my product been registered?
After the registration process is complete customers will still have the option to enter this program as long as they are within 30 days of purchase, but will pay the standard pricing. In order to enter your product into the program you must login to the website, visit the "My Products" page, and select the "Purchase Advanced RMA" button attached to the product you want to protect.
Who Qualifies?
Only EVGA products purchased on or after November 1st 2006 and registered within 30 days of purchase will qualify for the EAR program. Customers past the 30 day period will not have any option to enter the program, but will still be permitted to use the standard RMA process. Currently EAR is only available to residents in the continental US. We are working on expanding this program to cover other regions and countries, please stay tuned for future announcements on our site at http://www.evga.com.
How do I get the discount pricing?
Register your product within 30 days of purchase and take the advantage of the discount pricing during the registration process. After registration you can still purchase an EAR from the My Products page by selecting “Purchase EARâ€.
How will this program speed up the RMA process?
Sign into the EVGA website, visit “My Productsâ€, and click the “Start Advanced RMAâ€. Since everything is prepaid you will only need to submit a credit card for the cross shipment (see “What is a Cross Shipment?†below for more information) and your replacement product will be on its way. Once your invoice is approved EVGA will send a replacement product directly to you. Included with the replacement product will be a prepaid shipping label to send the defective product back. All of this limits the down time for you and relieves stress.
What is a Cross Shipment?
The EAR program is the only way to guarantee a cross shipment from EVGA. Cross shipments allow you to receive the replacement product before having to send your defective product back. This allows you to keep your system running as long as possible. In order to perform a cross shipment you will have to provide EVGA with a valid credit card. After replacement product delivery if the defective product is not returned within 14 days your credit card will be charged the full amount of the replacement product. EVGA does not offer cross shipments on the standard RMA process.
How does the Proof of Purchase process work?
When a customer requires an RMA the will be instructed to send in a copy of their invoice. In the event that the invoice you provide to EVGA shows you do not meet the criteria for the EAR program, your product will be removed from the EAR program and you will be credited the amount paid in EVGA bucks. You can then use the EVGA bucks towards a future purchase on the EVGA website.
What is the EAR Refund Policy?
EVGA does not offer any refunds on the EAR program. All sales are final. If during the RMA approval stage it is discovered a customer does not meet the required criteria, all funds will be credited back in the form of EVGA Bucks and the product will be removed from the EAR program.
Does the EAR program extend to my other products?
No, when you purchase an EAR plan it is attached to a single product. If you would like to have the EAR extended coverage for additional products you will need to purchase a plan for each individual product.
If I perform a Step-Up on my EAR product is the replacement Product covered?
No, only the original product assigned the EAR plan will be covered. You will have an opportunity to purchase a new EAR plan for your replacement product though.
If I perform an RMA on my EAR product is the replacement Product covered?
There is a 30 day grace period for the replacement product where it is covered by the original products EAR plan. After the 30 day period you will need to purchase another EAR plan for the replacement product to keep it covered by the EAR program. You may choose to purchase a new EAR plan for your replacement product within the 30 day window and receive the discounted prices. After 30 days you will charged the regular price on any EAR plans purchased. In the event that the replacement card becomes defective within 30 days of replacement and you purchased a new EAR plan you will be credited with EVGA Bucks equal to the amount you paid and the car.
I do not have a purchase Invoice/ receipt; can I still request an EAR?
No, EVGA will need the invoice/ receipt to verify that you qualify for the EAR program. The EAR request will not be processed without an invoice/receipt.
How long will the EAR process take when I submit a request?
The Invoice/receipt approval takes 24-48 hours.
Once an RMA number has been issued and credit card information accepted, it will generally take 1-2 business days for the replacement product to ship.
Why am I required to submit an invoice/receipt?
For EVGA to verify you qualify and meet the requirements for the EAR program.
Why am I required to provide a credit card again when performing an EAR, after the fact that I already paid for the EAR plan when I registered?
You enter the credit card the first time to pay for the EAR plan. When requesting to perform an EAR, the credit card information is required again to be affixed with the RMA Number issued.
When requesting to perform an EAR, will I need access to my email account?
Yes, the EAR is an online service. All steps and instructions are emailed to the customer.
EVGA Corporation reserves the right to make any modifications to this program without notice.
Terms and Conditions last updated: 3/9/2007
Example A
Purchased 10/31/2006 or Earlier Purchased 11/1/2006-3/16/2008 Purchased 3/16/2008-4/15/2008
No Advanced RMA
Options Available Advanced RMA Available
Standard Pricing Advanced RMA Available
Discount Pricing
Example B
Plan Ship In Ship Out Cross
Ship Standard
Price Discount
Price
Standard RMA Customer Pays Free Ground No Free Free
Standard EAR Customer Pays Ground Yes $10.99 $4.99
Free with registration
of EVGA nForce 680i*
Premium EVGA Prepaid
Ground Ground Yes $14.99 $7.99
2nd Day EVGA Prepaid
Ground 2nd Day Yes $21.99 $11.99
Overnight EVGA Prepaid
Ground Standard
Overnight Yes $29.99 $16.99
Saturday Priority EVGA Prepaid
Ground Saturday Delivery Yes $39.99 $19.99
* Registration must be completed within 30 days of purchase
I hope this is helpful.:tongue: :tongue:
Source: EVGA RMA
