I heard about this online fragrances website called Fragrancex (Discount Perfume,Discount Cologne and Discount Fragrances at FragranceX.com). They have best prices (comparing to offline stores in India) and perhaps one of the few online stores which ship to India. The icing on the cake was that they were running a promotion under which international shipping was free.
A friend recommended it to me. He has purchased many perfumes from them in the past. All of them arrived in about 1 month and impeccably packed.
I went ahead and placed an order for CK One ($40) on May 14. To avoid customs hassles and duty etc., I waited for a few days and placed another order for Davidoff Cool Water ($24). Both orders were shipped on the next day of placing the order. I got a confirmation mail from them as well.
The only catch was that international orders are shipped through USPS, without a tracking number (is this legal?) and may take upto 3 weeks to reach India. They say that from the port, it is delivered to my address using local post. I was fine with that.
Now it has been over 7 weeks since my first order (and more than 5 weeks since the 2nd) has been dispatched and still there are no signs of its arrival. I am clueless where to follow up. I even went to the Foreign Post & Parcel office at Ballard Estate but they couldnt help as the items were shipped without a tracking number.
Does anyone else have an experience with the above mentioned website? Or any clues where to follow up? Customer Care of FragrancX said that they have no control over international shipments since they are sent without a tracking number.
As per them, in an ideal scenario, if the product is undelivered to me, it will be shipped back to them. In that case, they will refund the money into my credit card.
A friend recommended it to me. He has purchased many perfumes from them in the past. All of them arrived in about 1 month and impeccably packed.
I went ahead and placed an order for CK One ($40) on May 14. To avoid customs hassles and duty etc., I waited for a few days and placed another order for Davidoff Cool Water ($24). Both orders were shipped on the next day of placing the order. I got a confirmation mail from them as well.
The only catch was that international orders are shipped through USPS, without a tracking number (is this legal?) and may take upto 3 weeks to reach India. They say that from the port, it is delivered to my address using local post. I was fine with that.
Now it has been over 7 weeks since my first order (and more than 5 weeks since the 2nd) has been dispatched and still there are no signs of its arrival. I am clueless where to follow up. I even went to the Foreign Post & Parcel office at Ballard Estate but they couldnt help as the items were shipped without a tracking number.
Does anyone else have an experience with the above mentioned website? Or any clues where to follow up? Customer Care of FragrancX said that they have no control over international shipments since they are sent without a tracking number.
As per them, in an ideal scenario, if the product is undelivered to me, it will be shipped back to them. In that case, they will refund the money into my credit card.