nRiTeCh
Oracle
Last week shopped for this Real Pomegranate 1L juice tetra pack from a local grocery shop.
I always ensure to check for mfg and expiry on every small or big product I purchase and this one belonged to Jan 21 batch with 6 months expiry.
Came home, cleaned the pack and shook it to get the contents mix well and then refrigerated after an hour.
After few hours, wife took it out of the fridge, kept at room temperature for an hour, shook it and tried around 100ml. She literally screamed after taking just one sip and instantly puked it blaming the unpleasant taste. She tried it again and the same result. I was busy so asked her to relax and will try it later.
Then I tried myself after sometime and tbh it was the most shittiest taste I ever had of any pomegranate juice. It was nowhere even 0.1% close to what should a pomegranate juice taste like. It tasted like a rotten fruit and spoiled liquid.
Immediately dialed their customer care no. mentioned on the pack and complained about the horrible taste. They apologized and took my complaint and asked if I need a refund or replacement so it was obvious to opt for a refund!
The next day got a call from a local Dabur personnel and they said unfortunately they couldn't offer a refund in this case yet they will check with the higher authority.
Received another call and the person was sorry for no refund option, huge disappointment for me as if there wasn't such option why in first place was I even given the choice then?
I clearly said I do not wish for the same flavor but give me another flavor in replacement and per them that too wasn't possible but in my case they did. I ordered Litchi flavor which was delivered in the evening.
The delivery person as well also agreed that this very flavor has such common issues, I suggested better to discontinue this flavor.
In all their customer service was good except for no refund option in my case but they acted timely which is commendable.
Earlier I had to deal with with Britannia but sadly they never responded back!
I always ensure to check for mfg and expiry on every small or big product I purchase and this one belonged to Jan 21 batch with 6 months expiry.
Came home, cleaned the pack and shook it to get the contents mix well and then refrigerated after an hour.
After few hours, wife took it out of the fridge, kept at room temperature for an hour, shook it and tried around 100ml. She literally screamed after taking just one sip and instantly puked it blaming the unpleasant taste. She tried it again and the same result. I was busy so asked her to relax and will try it later.
Then I tried myself after sometime and tbh it was the most shittiest taste I ever had of any pomegranate juice. It was nowhere even 0.1% close to what should a pomegranate juice taste like. It tasted like a rotten fruit and spoiled liquid.
Immediately dialed their customer care no. mentioned on the pack and complained about the horrible taste. They apologized and took my complaint and asked if I need a refund or replacement so it was obvious to opt for a refund!
The next day got a call from a local Dabur personnel and they said unfortunately they couldn't offer a refund in this case yet they will check with the higher authority.
Received another call and the person was sorry for no refund option, huge disappointment for me as if there wasn't such option why in first place was I even given the choice then?
I clearly said I do not wish for the same flavor but give me another flavor in replacement and per them that too wasn't possible but in my case they did. I ordered Litchi flavor which was delivered in the evening.
The delivery person as well also agreed that this very flavor has such common issues, I suggested better to discontinue this flavor.
In all their customer service was good except for no refund option in my case but they acted timely which is commendable.
Earlier I had to deal with with Britannia but sadly they never responded back!
Last edited:
