HTC Wildfire S : Service issue

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terence_fdes

terence_fdes

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I am the sad & hapless user of the htc wildfire s.

I had purchased this phone on June 16th from Alfa Mumbai for 13.5K [ I do not have any problems with Alfa as I have dealt multiple times with them over the past 10 years]. In just over 2 month's - the touchscreen became sluggish and extremely slow. Any calls that I made could not be terminated instantly - I had to keep pressing "end call" for more than 45-90 secs.

Still I dragged on for 2 more weeks until it went totally dead. Today it's been 7 days since I handed over my phone to the service center at Borivli-W [the western region of Mumbai has ONLY 2 service center's and the eastern 2!!!!]. They have no clue whatsoever when my phone will be repaired.

Their customer care no sucks - gets disconnected within 3-4 mins after giving all the details. I have emailed my disgust to their Asia Customer Center and although they were quick in replying they have not assured me of the time frame wherein I will get my phone back. I have demanded a new replacement..... highly unlikely that they will accede to my wish.

LESSONS LEARNT:
1] Stick to Brands that have service center's easily within your vicinity - unfortunately only 2 name's crop up Nokia & Samsung
2] Android Phones - while being good, check how much of space is available to install additional softwares [at least 512 MB]
3] Thinking of going back to Nokia :(
4] No matter how much one spend's - especially if it's over 10K, most handsets start giving problems or get outdated much too fast.
5] 3G still sucks - even though I am in Mumbai most often it's the simple "Edge" speed that one get's. I am using Vodafone and they are supposed to be the "best" in Mumbai !!!

Terry
Mumbai/Andheri-East/Vodafone
 
It is sad to hear about your experience. Hopefully you can figure out something. But generally people had good experience with wildfire s.
 
I think HTC phones are having some issues like these.

A lot of these touchscreen issues have been raised with Sensation also and Sensation being one of their top offerings, I wonder what is wrong.
 
I dont know abt issues with phone or model as i have not used but according to my experience htc customer care and service center simply awful and big time good for nothing so what all is going on is not new as i have seen same issue with many where they are waiting for phone from 3 to 4 weeks and have no answers
 
I've used Android for the past 1.5 years and have come to the conclusion that unless you want to keep on changing settings and flashing with new ROMs (to optimize), like everyday, only Android phones past the 15k mark really give you a good value for money. Android in a low end phone is like leaving 100 powerful dogs in 50 sq ft room without leashes. If they don't end up destroying each other, they are going to definitely mutilate all the furniture in the room :|
 
I never tampered with the original settings. But when I started facing problem's - I did a "Factory Reset" 2 times and even tried a "Hard-Boot & reset" - even here the instruction's on their website are inaccurate.

--- Updated Post - Automerged ---
Sei said:
I've used Android for the past 1.5 years and have come to the conclusion that unless you want to keep on changing settings and flashing with new ROMs (to optimize), like everyday, only Android phones past the 15k mark really give you a good value for money. Android in a low end phone is like leaving 100 powerful dogs in 50 sq ft room without leashes. If they don't end up destroying each other, they are going to definitely mutilate all the furniture in the room :|
Click to expand...

@sei ...........You jump to conclusions too fast:
1] I have not changed / flashed ROM or installed any app that would have caused the phone to get sluggish & ultimately go DEAD...... [I had installed Angry Birds & after 2 months uninstalled it; then Opera Mini; 3G watchdog; A Dictionary; Google Maps and an App Killer, so that un-neccessary apps are not running in the background all the time esp when I connect to 3G]...... so these are very basic apps
2] Is 13.5K a piddly amount and ONLY those phone's that are +15K of worth - Why the latest Samsung Offering S2 costing 28K - heats up like a toaster when the processor runs to it's extreme. Is this a justifiable achievement !!!!
 
terence_fdes said:
I never tampered with the original settings. But when I started facing problem's - I did a "Factory Reset" 2 times and even tried a "Hard-Boot & reset" - even here the instruction's on their website are inaccurate.

--- Updated Post - Automerged ---



@sei ...........You jump to conclusions too fast:

1] I have not changed / flashed ROM or installed any app that would have caused the phone to get sluggish & ultimately go DEAD...... [I had installed Angry Birds & after 2 months uninstalled it; then Opera Mini; 3G watchdog; A Dictionary; Google Maps and an App Killer, so that un-neccessary apps are not running in the background all the time esp when I connect to 3G]...... so these are very basic apps

2] Is 13.5K a piddly amount and ONLY those phone's that are +15K of worth - Why the latest Samsung Offering S2 costing 28K - heats up like a toaster when the processor runs to it's extreme. Is this a justifiable achievement !!!!
Click to expand...

Sigh.. you should really read what I wrote.. :|

1. I know that .That is what I was saying. I meant it hypothetically. If someone (not you) wanted his sub 15k Android phone to work without any sluggishness, then that person (again, not you) would have to find the best ROM on the net right now and flash his phone. Again, I am clarifying.. not you, someone else...

2. Now where did I say that 13.5k is a piddly amount? It is a hell of a lot for a device that is primarily being used to call and text people. If you read my post again, I am saying that it is drawback of having a powerful open-source OS available to everyone without any control on the specs of a device. I'm sure you know how Microsoft has tightly controlled the minimum specs of the devices which will run Windows Phone 7. Minimum 1GHz proccy, 512MB RAM, multi-touch capacitive display etc. All the phones run damn smooth.

I feel your pain. I also paid 12.5k for a phone which lagged just like yours even when I was calling/texting till I flashed it with 2-3 different firmwares and finally found one stable and speedy enough. Not your fault, rather the manufacturer's. Coming on to S2, that is simply a side effect of having such a slim form factor. I don't think anything can be done about it. Quite similar in my HD7.

Next time, please read the post properly.
 
It's 14-DAYS since I submitted my HTC Wildfire S for repairs and there is NO CLUE when will it get fixed.

The answer that I get from their Borivli (Mumbai) Service Center is that "the part is not available" ........ ISN'T THIS PREPOSTEROUS FOR A NEWLY LAUNCHED PHONE....and then ...... I have to call up some head office at Dadar [no one picks the phone]..... Customer Care [get's disconnected after 3-4 mins]. I have continuously been emailing their Asia Center who say .... "we are following it up on a top-priority".....

THIS IS INDEED LAUGHABLE - HTC SERVICE!!!!!! Never again will I EVER believe in HTC or recommend it to anyone.

I REPEAT - I had not/never modded or tampered with my phone in any way. The "touch screen" just went DEAD AFTER 2 MONTHS.
 
HTC phones seems to have a problem with the digitizer. The digitizer of my friends wildfire stopped working within warranty period. It had to be replaced but they took almost one month for that. I bought a HD2 off ebay and it started showing problems with the digitizer (actually it's a very common problem with HD2). I had to buy a digitizer from ebay and replace it.

I was planning to buy a Sensation - but after seeing these two problems (and many other reported ones) - I bought a Atrix.
 
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16 days have past. I DEMANDED A REPLACEMENT/NEW PHONE IMMEDIATELY. My life has been totally disrupted due to HTC's pathetic service. They keep telling me that the parts are not available.

HTC is forcing me to take legal recourse with Consumer Complaint in Consumer Forum in India [International Consumer Rights Protection Council (ICRPC)]

This will be a long drawn affair. Has anyone tried the above and got any success.
 
22 Days and Still No Results!!!

I have been telling ALL to avoid htc after my sad & bad experience. I have lost a lot of money - Paid my Vodaphone Cellphone 3G bill for this month without using it's service. My parents are sick and extremely serious & I cannot contact any of my family. No replacement phone given. WHY IS IT IMPOSSIBLE FOR THEM TO GIVE ME A NEW PHONE & SAVE SOME OF THEIR MISERABLE CREDIBILITY.

Thank You HTC. You deserve the highest awards of "customer dis-satisfaction & service". Nothing could be more frustrating than this.
 
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