Is ACT fibernet misleading us with dodgy data usage stats?

B

balajimaganti

Apprentice
I've been with ACT Fibernet for about 16 months in Bengaluru. My data usage over the last couple of months seem to have hitting my FUP limit far earlier than before. According to their portal, I consumed more than 115 GB till 27th Dec when it’s simply not possible because my data usage has been pretty much similar for the past 16 months. I'm seeing inflated data usage and hitting my FUP limit (85 GB) by the second week. I have checked my data usage stats in their portal and found that I have used ~20 GB on 8th December and there is no way I would have used THAT MUCH DATA. So I asked the customer care to show me the data logs as my data usage is highly inflated and exaggerated, they said it’s not possible and they are not willing to share the daily summary of the usage.
I’m very much convinced that ACT data usage software is dodgy with inflated data usage. I logged a complaint with the customer and see what happens!
 
Install some third party software to track your downloads. Check if your router can provide the monthly download data.

I had a similar issue last month and after troubleshooting, I realized that one of the windows services is eating up the data for no real reason. I am currently running a thirdparty monitoring tool that also blocks the above said service.
 
@balajimaganti Check if you have switched on the 'Automatic Updates to Apps' in your Android smartphone or iPhone. Those things actually consume a lot! Once, my iPhone downloaded a new software update without even notifying me, which was another ~2.5GB.. So if you have none of these factors to account for, then you may ask them!! Actually even I'm an ACT customer here in Chennai, and I do find them exaggerating my usage to approx 5-7GBs a month, which I'm fine for! I did complain to the Appellate Authority so many times, but they claim no errors in their data usage software.. :\
 
Last edited:
Back
Top