I obtained the email IDs of the Fiber division head at RIL and escalated the issue to him on Thursday .
That got me to a stage where I at least got a phone call from the local on-ground team that visited on Friday.
They couldn’t fix the issue though and left after supposedly raising a back end ticket.
They also marked the original complaint closed 
Anyway, I am reescalating to see if it helps.
It’s been 12 days now and counting.
Also Jio has no option for a refund.
