Apologies for the long rant, opening this thread to bring to light the issues i am facing with my xolo x900 smartphone and the abysmal service and response from the xolo care service center.
I purchased the xolo x900 phone from ebay , end of November last year., The phone is great, I love the screen and the responsiveness, (still do).,I believe that the phone is a bargain at th Rs. 14000 odd i paid for it.
However, the issues started mid march 2013, when the phone started behaving randomly upon normal usage, when it started dropping network and not recovering automatically, forcing me to reboot every time it went out of network.
The really amazing part is that,sometimes , when the phone is rebooted , it would still not catch the network signal and upon digging the settings, i found that the phone shows the IMEI as unknown, and the phone would not recover at all, until it cools down (As known from all internet reviews the phone gets quite hot during use (games \ 3G usage))
This was when i wrote first to xolo care asking them to check the phone (Late march 2013) , and the phone was picked up by fedex and sent to their service center for diagnosis and repair.
I got the phone back after 10 odd days ., the phone was formatted and I believe that only the software reinstall was done with no change in the issue behavior.
I wrote to them again, stating that the original issue is not fixed and the phone still not usable as it keeps going out of network., they requested that the phone be sent back to for repair again, after which I got the phone back about 5 days ago, with again no change in the behavior, in fact, the issues seems to have gotten worse.
I have written to the service center again, this time asking for a replacement as they are obviously unable to identify and fix the issue, but am yet to hear back from the past 3 days.
In the end, in about 6 months of usage, the phone was in the service center for about a month, and another month where the phone was not stable for regular use.
Looks like i have to absorb this loss and move on to a different phone, but opened this thread to warn other xolo users and buyers about the terrible xolo service and that in case your phone develops any issue., the xolo service center would probably not be able to help in resolution.
I purchased the xolo x900 phone from ebay , end of November last year., The phone is great, I love the screen and the responsiveness, (still do).,I believe that the phone is a bargain at th Rs. 14000 odd i paid for it.
However, the issues started mid march 2013, when the phone started behaving randomly upon normal usage, when it started dropping network and not recovering automatically, forcing me to reboot every time it went out of network.
The really amazing part is that,sometimes , when the phone is rebooted , it would still not catch the network signal and upon digging the settings, i found that the phone shows the IMEI as unknown, and the phone would not recover at all, until it cools down (As known from all internet reviews the phone gets quite hot during use (games \ 3G usage))
This was when i wrote first to xolo care asking them to check the phone (Late march 2013) , and the phone was picked up by fedex and sent to their service center for diagnosis and repair.
I got the phone back after 10 odd days ., the phone was formatted and I believe that only the software reinstall was done with no change in the issue behavior.
I wrote to them again, stating that the original issue is not fixed and the phone still not usable as it keeps going out of network., they requested that the phone be sent back to for repair again, after which I got the phone back about 5 days ago, with again no change in the behavior, in fact, the issues seems to have gotten worse.
I have written to the service center again, this time asking for a replacement as they are obviously unable to identify and fix the issue, but am yet to hear back from the past 3 days.
In the end, in about 6 months of usage, the phone was in the service center for about a month, and another month where the phone was not stable for regular use.
Looks like i have to absorb this loss and move on to a different phone, but opened this thread to warn other xolo users and buyers about the terrible xolo service and that in case your phone develops any issue., the xolo service center would probably not be able to help in resolution.
