Hello everyone.
I had purchased a fairly expensive logitech keyboard G110 somewhere 3 years ago, however lately they keyboard had developed few problems like the macros key execute command whenever they like, sometine get stuck and the board itself get stuck/hang in BIOS.
I decided to get some help from Logitech going through their site for getting some help was an ordeal in itself, you have to go to so many options that you feel dejected and don't contact them, somehow i managed to send an email in my first attempt the communication was ended abruptly, because it did not replied them fast enough, which is within 2 days. Some how after few days of rest to gather some courage to go through again their horrendous and confusing site, i managed to establish connection and i told them upfront the model no and the problem encountered by the keyboard ( i don't want to mention the name of the attendant). after going several email exchanges, which were slow by any standard ( like to mention here, the communication from WD was quicker, they replied within a day as was the case with several other computer component/ peripheral manufacturer with whom i contacted), the attendant managed to give me list of authorised service center's number, most of them were not working finally i manage to get a reply from rashi peripherals that they don't repair the logitech keyboard as it is more than one year old, this is cheating if you ask me that board is not so old that they remove support for it i paid around 4000 Rs for it. atleast i expect support for it alteast for 5 years. i had told the attendant earlier the the model no, had she told me earlier that they don't repair products over a year, it wouldn't have dragged for a week and a half.
looks like logitech is only interested in making money and disregard consumer satisfaction, as from now on i will never buy expensive
product from logitech and those of you here are contemplating about buying one expesive keyboard or mouse from logitech beware they will remove support withing a year for it. i regret buying logitech.
I had purchased a fairly expensive logitech keyboard G110 somewhere 3 years ago, however lately they keyboard had developed few problems like the macros key execute command whenever they like, sometine get stuck and the board itself get stuck/hang in BIOS.
I decided to get some help from Logitech going through their site for getting some help was an ordeal in itself, you have to go to so many options that you feel dejected and don't contact them, somehow i managed to send an email in my first attempt the communication was ended abruptly, because it did not replied them fast enough, which is within 2 days. Some how after few days of rest to gather some courage to go through again their horrendous and confusing site, i managed to establish connection and i told them upfront the model no and the problem encountered by the keyboard ( i don't want to mention the name of the attendant). after going several email exchanges, which were slow by any standard ( like to mention here, the communication from WD was quicker, they replied within a day as was the case with several other computer component/ peripheral manufacturer with whom i contacted), the attendant managed to give me list of authorised service center's number, most of them were not working finally i manage to get a reply from rashi peripherals that they don't repair the logitech keyboard as it is more than one year old, this is cheating if you ask me that board is not so old that they remove support for it i paid around 4000 Rs for it. atleast i expect support for it alteast for 5 years. i had told the attendant earlier the the model no, had she told me earlier that they don't repair products over a year, it wouldn't have dragged for a week and a half.
looks like logitech is only interested in making money and disregard consumer satisfaction, as from now on i will never buy expensive
product from logitech and those of you here are contemplating about buying one expesive keyboard or mouse from logitech beware they will remove support withing a year for it. i regret buying logitech.