I had purchased a Power Color Red Dragon 5700 XT from Prime ABGB in MAY 2020 without an invoice but I was assured of manufacturers warranty until 3 years from date of manufacture from Dec 2019.
Earlier this year, my card just died on me and I submitted the card to Prime ABGB om 14 AUG, 2021. Attached with this post is the RMA receipt as i have received from Prime ABGB.
As per my conversation with their RMA department, Power Color has mentioned to them that there is an internal damage on the card. They claim that they have received an email from Power Color mentioning that the GPU will not be replaced even though the damage is internal.
Even after repeatedly requesting Prime ABGB to forward that email to me, I still haven't been forwarded the mail from Prime ABGB... and for the reply that i have received from the owner of Prime is that 'Physical damage at such a time no one will entertain at all' and ' We have done our best to support'.
What i would like to understand from anyone who understands the process of RMA is whether... internal damage falls under the purview of manufacturer mistake or is that looked upon as user's mistake.
If it considered as a manufacturer's mistake, then what is the best course of action that could be taken by me to get a replacement for the GPU since I am very confident that there is no physical damage on the outside of the GPU at all. I have been very careful in handling the GPU and at the time of submitting the GPU, there was no damage on the card on the outside of the card and the warranty sticker was also intact on the GPU.
Any help in this matter would be extremely appreciated.
Earlier this year, my card just died on me and I submitted the card to Prime ABGB om 14 AUG, 2021. Attached with this post is the RMA receipt as i have received from Prime ABGB.
As per my conversation with their RMA department, Power Color has mentioned to them that there is an internal damage on the card. They claim that they have received an email from Power Color mentioning that the GPU will not be replaced even though the damage is internal.
Even after repeatedly requesting Prime ABGB to forward that email to me, I still haven't been forwarded the mail from Prime ABGB... and for the reply that i have received from the owner of Prime is that 'Physical damage at such a time no one will entertain at all' and ' We have done our best to support'.
What i would like to understand from anyone who understands the process of RMA is whether... internal damage falls under the purview of manufacturer mistake or is that looked upon as user's mistake.
If it considered as a manufacturer's mistake, then what is the best course of action that could be taken by me to get a replacement for the GPU since I am very confident that there is no physical damage on the outside of the GPU at all. I have been very careful in handling the GPU and at the time of submitting the GPU, there was no damage on the card on the outside of the card and the warranty sticker was also intact on the GPU.
Any help in this matter would be extremely appreciated.
