Laptops nVidia 8400GS issue is still unresolved

rock_ya_baby

rock_ya_baby

~~~=o=~~~
Explorer
I purchase xps1330 couple of days back. Going by the tips from 'few' members here who supposedly had contacts on the inside. I opted for the nVidia discreet gfx.

According to reliable information on TE and also pre-sales people this issue had been resolved a while back and the manufacturing defect has been rectified by nvidia.

WRONG! :@

I purchased XPS1330 through EPP (through my friend, I got complete 3year cover almost free of cost).

Within, 1 hour of unboxing of the product I ran video intensive apps and it started crashing. I left it running 3D Mark/Video Stress test for 2hr and monitored temperature through SpeedFan.
Ambient temperature 19degree C

GPU
On IDLE -- 65degree C
On Full Load -- 90d to 102degree C

CPU 35-46d C
HDD 28-36d C

Needless to say, this is insane! Rs 68,124 machine [:'(]

I called up the customer support, they say we can't refund because it is purchased under EPP. We can't replace just the mobo with the Intel one. What we can do is try and repair it.

Yeah right! repair! I don't want to waste my time sending it back to them every second week. Everyone knows one day the h/w is bound to fail with those green-rainbow lines that you see before it dies.

I want this defective GPU chip motherboard to be replaced with Intel GMA/onboard motherboard. If, this is not possible, I want COMPLETE refund. I would then go for fresh Order with the inferior Onboard gfx based config.
Can some one throw light on this EPP policy?

What can be done? I know DELL takes all these kind of customer satisfaction issues very seriously. Therefore, any ideas?
 
Hmm..did you update everything?

BTW, you have 3yrs complete cover..why so anxious then?

Even i hav the same gpu, get the latest drivers..its a bit better with those, You can rest comfortably for 3yrs..atleast im doing so..
 
:O Not good man. It was supposed to have been fixed. Cant EPP pieces be returned within 30days? if not, I would say ask for a replacement sayin its a new lappy :no: Not done. Hopefully the replacement is fixed chip :(

I know this sounds silly, but it could just be a one off too :P
 
Ok abt the return policy DELL has 21 day return policy ,@rock_ya_baby ask ur friend to call DELL and transfer the ownership to you name and address and your email address and tell ur friend to talk like a noob and ask him to inform them that it was your bday gift ,later i.e after the ownership is transferred ,you call them up talk to a manager tell them what all is happening and ask him for the 21 day return policy and btb when did u purchase the Laptop ?? if you are running out of time ask your friend to speak to a Manager ,and talk like a noob ,do not talk tooo techy as we tend to do all times ;)

PS: I am not sure what are the policies for EPP ,give me a day's time i will post all the details

dude the best way to get a new laptop is tell them ur laptop is getting very hot ur not even able to use it .else tell them u are getting shocks out of it every now and then ,else u can see smoke coming out ,act like a noob when u call ,these are safety hazards of DELL ,for these ur laptop will be replaced with a new one or replaced one ,u can speak to managers if u want new
 
XPS 1330 has design problem with gets aggravated more by Nvidia 8400GS.

I am also having same problem but without discreet GPU. But heating problem is their nothing could be done.They will try to replace all parts and your laptop but main fault is in its design. So better press for refund than replacement and buy another laptop from that money. Preferably HP>>>
 
metalspree said:
dude the best way to get a new laptop is tell them ur laptop is getting very hot ur not even able to use it .else tell them u are getting shocks out of it every now and then ,else u can see smoke coming out ,act like a noob when u call ,these are safety hazards of DELL ,for these ur laptop will be replaced with a new one or replaced one ,u can speak to managers if u want new
Click to expand...

Dude, don't you think its wrong on customers part to exaggerate a problem:P
 
I spoke to them an engineer is coming to replace the mobo. Meanwhile I have appliad the new BIOS gimmick. Temps are 5-8degree cooler due to the fan running at faster rpm.

Anyway, I plan to run 3D mark for 12hrs, lets see.

---

One more thing... how do you make tech support people not treat you like a tech-retard?

I literally BEGGED the TSE to skip silly instructions and move on with registering my complaint.
 
rock_ya_baby said:
One more thing... how do you make tech support people not treat you like a tech-retard?

I literally BEGGED the TSE to skip silly instructions and move on with registering my complaint.
Click to expand...

Don't act like a techie in front of them, show them you are dumb
whenever CC give me silly silly instructions, like Reboot your PC.

I simply stay quiet for 1-2minutes and play minefield or keep forwarding random sms to friends.

Then say "Sirji, I have rebooted my PC". :ohyeah:
 
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