I had purchased the Eufy P1 smart scale from Amazon last year as part of the lockdown fitness regime. Within a few months, the readings started to go a bit haywire. Finally, just after 12 months, the scale became completely useless by first displaying 3-4 kg higher weights and then going to Overload (oL) without any load.
I contacted Anker India customer care and they seemed professional and eager enough to help and so I sent the scale all the way from Mumbai to Chennai for servicing. After a week though, they came back to say that it is a PCB fault that cannot be repaired and hence will send back the faulty product as-is.
Rather than spend on courier to send it back, I requested them to instead refund the courier charges I had spent and dispose of the scale responsibly. They refused to even refund that amount and so eventually I just asked them to dispose it responsibly as it was useless to receive the faulty item back from them.
TL;DR Avoid Anker associated brands for electronic products since it is likely they cannot be serviced. I guess chargers/cables are as far as one should go.
I contacted Anker India customer care and they seemed professional and eager enough to help and so I sent the scale all the way from Mumbai to Chennai for servicing. After a week though, they came back to say that it is a PCB fault that cannot be repaired and hence will send back the faulty product as-is.
Rather than spend on courier to send it back, I requested them to instead refund the courier charges I had spent and dispose of the scale responsibly. They refused to even refund that amount and so eventually I just asked them to dispose it responsibly as it was useless to receive the faulty item back from them.
TL;DR Avoid Anker associated brands for electronic products since it is likely they cannot be serviced. I guess chargers/cables are as far as one should go.
