Sorry cant disclose it here, PMed u the same.
In general how many days u take to reply to emails?.I am afraid to give out ur details to my friends if the service is this bad, being a TE member i can puruse u to reply mails but my friends who are no into forums cannot do the same.
UPDATE: Got a reply from the support and looks like it was replied just for the heck of it. I have clearly mentioned about the prodcut in the subject line itself and yet i was asked what is the product i am looking for. I do not mind giving the model and make of the product again but please do not reply to mails even without looking at the subject line.