I finally gave up on mtnl and had the line & triband connection removed as I was facing major issues since one month. Thought this might help people as i couldnt find the procedure on any forum...
1. Take your latest phone bill, fill up a surrender form at mtnl, mention the reason of cancellation as shifting to another city and mention your cell number on the form. they will try to convince you not to cancel and haggle with you if the reason you mention is not convincing enough.
2. Write a letter to mtnl ( 2 copies ) stating cancellation line & triband connection with phone no, CA no and whether you are depositing the phone instrument ( if you took from mtnl ) and the adsl model ( if you took from mtnl). Important point here is you need to give the entire package which you got from mtnl like cd, rj wire, splitter, phone wire etc. anything missing and they will deduct money from the security deposit.
3.You have to first go to the store room section to deposit the phone & modem and take the sign and stamp of the guy sitting there on the 2 letters in point 2. Then go the the installation / cancellation person at mtnl office, usually next to where bill payment happens. show them all the forms and then you are done with the procedure.
4. You need to mention a new address if your shifting to another place as mtnl will send you the remaining deposit to this new address otherwise your current address if you are not shifting.
Any queries, i will answer them
1. Take your latest phone bill, fill up a surrender form at mtnl, mention the reason of cancellation as shifting to another city and mention your cell number on the form. they will try to convince you not to cancel and haggle with you if the reason you mention is not convincing enough.
2. Write a letter to mtnl ( 2 copies ) stating cancellation line & triband connection with phone no, CA no and whether you are depositing the phone instrument ( if you took from mtnl ) and the adsl model ( if you took from mtnl). Important point here is you need to give the entire package which you got from mtnl like cd, rj wire, splitter, phone wire etc. anything missing and they will deduct money from the security deposit.
3.You have to first go to the store room section to deposit the phone & modem and take the sign and stamp of the guy sitting there on the 2 letters in point 2. Then go the the installation / cancellation person at mtnl office, usually next to where bill payment happens. show them all the forms and then you are done with the procedure.
4. You need to mention a new address if your shifting to another place as mtnl will send you the remaining deposit to this new address otherwise your current address if you are not shifting.
Any queries, i will answer them
