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Someone explain Dell's Advanced Exchange Service & Premium Panel Guarantee "U2412M"
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<blockquote data-quote="sanjiv" data-source="post: 1751697" data-attributes="member: 3029"><p>I am in bit of a problem my U2412M is not working properly after a severe light fluctuation "APC UPS did not help system restarted". There are thee dead pixels on screen and the screen flickers and gets stuck every now and then.</p><p></p><p>What does the dell's Premium Panel Guarantee and Advanced Exchange Service cover how do i go about getting a replacement? Will i get a new monitor or a refurnished one?</p><p></p><p>My U2412M is now about 4 months old i had a <a href="http://www.techenclave.com/pc-peripherals/dell-s2330mxs-pathetic-do-u2211h-134831/" target="_blank">S2330MX</a> but that was worthless.</p><p></p><p></p><p></p><p></p><p>__________________________________________________</p><p></p><p>UPDATE: DELL HAS scwed me over they say i can not get a refund because i did not buy the screen from their 1800 number instead of that i bought it from DELL DIRECT which apparently are not covered under the same policy?</p><p></p><p>So the result is that i can only get a U2312HM in the end of the day, they say i will get a brand new unit for my problems but still its a U2312HM not a U2412M. Going over display wars <a href="http://www.displaywars.com/24-inch-16x10-vs-23-inch-16x9" target="_blank">Visual TV Size Comparison : 24 inch 16x10 display vs 23 inch 16x9 display</a> the width is almost the same only height is what is really different at 1.44 inchs. Have no real choice here other than keep fighting with Dell or get the U2312HM and since i am not going to do a court case. So just like that my FullHD TV plans are scrapped Dell really did one over on me.</p><p></p><p>Forgot to add that the U2312HM is going to be a brand new unit and i will get 3 months extended warranty.</p></blockquote><p></p>
[QUOTE="sanjiv, post: 1751697, member: 3029"] I am in bit of a problem my U2412M is not working properly after a severe light fluctuation "APC UPS did not help system restarted". There are thee dead pixels on screen and the screen flickers and gets stuck every now and then. What does the dell's Premium Panel Guarantee and Advanced Exchange Service cover how do i go about getting a replacement? Will i get a new monitor or a refurnished one? My U2412M is now about 4 months old i had a [URL="http://www.techenclave.com/pc-peripherals/dell-s2330mxs-pathetic-do-u2211h-134831/"]S2330MX[/URL] but that was worthless. __________________________________________________ UPDATE: DELL HAS scwed me over they say i can not get a refund because i did not buy the screen from their 1800 number instead of that i bought it from DELL DIRECT which apparently are not covered under the same policy? So the result is that i can only get a U2312HM in the end of the day, they say i will get a brand new unit for my problems but still its a U2312HM not a U2412M. Going over display wars [URL="http://www.displaywars.com/24-inch-16x10-vs-23-inch-16x9"]Visual TV Size Comparison : 24 inch 16x10 display vs 23 inch 16x9 display[/URL] the width is almost the same only height is what is really different at 1.44 inchs. Have no real choice here other than keep fighting with Dell or get the U2312HM and since i am not going to do a court case. So just like that my FullHD TV plans are scrapped Dell really did one over on me. Forgot to add that the U2312HM is going to be a brand new unit and i will get 3 months extended warranty. [/QUOTE]
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Someone explain Dell's Advanced Exchange Service & Premium Panel Guarantee "U2412M"
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