TeamViewer No Longer Working

aasimenator

aasimenator

MCITP 2008
Reseller
Hey Guys.

I have been using Teamviewer since a very long time to connect to remote computers.

Since Friday Night, I haven't been able to connect to teamviewer servers / login on it to see my partners list.

Here is the Log file.

2011/06/27 10:48:22.664 3032 3324 G1 Resource-Language:en

2011/06/27 10:48:28.665 3032 3324 G1!! S4 NC.connectTcp(): connect timedOut to: master10.teamviewer.com

2011/06/27 10:48:28.666 3032 3324 G1!! S4 NC.Connect.RetryTcp, Err=0

2011/06/27 10:48:34.668 3032 3324 G1!! S4 NC.connectTcp(): connect timedOut to: master10.teamviewer.com

2011/06/27 10:48:34.669 3032 3324 G1!! CCT.ConnectFailed: 1

2011/06/27 10:48:34.669 3032 3324 G1 CT4 CT.Disconnect

2011/06/27 10:48:34.670 3032 3324 G1!! MC.Connect.Failed

2011/06/27 10:48:34.671 3032 3324 G1!! MC.L

Client=VPN&Commercial=1&F=Login&GW=0&GWLevel=400&HTTPOUT=1&HideOnlineStatus=0&Keepalive=1&Language=en&LicenseType=10000&NoOfActiveKeepalive=0&OS=Win7&Runtime=36&SupportedFeatures=13&TCPOUT=1&V=5.1.10408&VPNMAC=00:00:00:00:00:00 - 10

2011/06/27 10:48:35.174 3032 3324 G1 Resource-Language:en

2011/06/27 10:48:41.175 3032 3324 G1!! S5 NC.connectTcp(): connect timedOut to: master.dyngate.com

2011/06/27 10:48:41.177 3032 3324 G1!! S5 NC.Connect.RetryTcp, Err=0

2011/06/27 10:48:47.179 3032 3324 G1!! S5 NC.connectTcp(): connect timedOut to: master.dyngate.com

2011/06/27 10:48:47.180 3032 3324 G1!! CCT.ConnectFailed: 1

2011/06/27 10:48:47.181 3032 3324 G1 CT5 CT.Disconnect

2011/06/27 10:48:47.181 3032 3324 G1!!!Connect to Master master10.teamviewer.com / 87.230.74.44 failed!

2011/06/27 10:48:47.182 3032 3324 G1!! MC.Connect.Failed

2011/06/27 10:48:47.183 3032 3324 G1!! MC.L
Click to expand...

I am unable to understand why, My internet connection works just fine & i haven't faced this problem with any other site.

I did a Visual Route for the IP address mentioned in the log & this is what it says

Capture.jpg


I have no idea what to do & i don't have support from Teamviewer. OH! and also Teamviewer.com site doesn't open as well.
 
@OP,

Open the TeamViewer client on both computers (server and client). Does it show a green light and the message, "Ready to connect (secure connection)"?
 
ok so may be the problem might be from my ISP. as its working for others?

I am NOT able to open Teamviewer.com site or the link give by CA50

When i open teamviewer version 5 / 6 it says only LAN connections possible, then show Activating Teamviewer then gives error Not Ready Please check your internet connection.

I am unable to ping to teamviewer.com or the ip address thats given in the Log files. a Visual Route to that ip address reveals that there is a firewall just before the teamviewer's Ip which is blocking the connection.

I've created a support ticket with Teamviewer India. awaiting their reply.

--- Updated Post - Automerged ---

Its definitely ISP related. works on my 1mbps MTNL connection

--- Updated Post - Automerged ---

Fixed! from ISP's End
 
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