TRAI Issues Tarrif Order Prescribing Framework for DTH Portability

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Disciple
The Tariff Order (TO) which has been named “Telecommunication (Broadcasting and Cable) Services (Seventh) (Direct to Home Services) Tariff Order, 2015 (2 of 2015)” was issued to prescribe an official framework for “commercial interoperability of Customer Premises Equipment (CPE) offered by Direct to Home (DTH) operators to their subscribers.”

Some features of this TO
1) Transparent and upfront declaration of installation & activation charges by DTH operators which shall not exceed Rs.450/-.
2) Operators have been asked to create a rent based system for set-up boxes as well, wherein a refundable security deposit, installation and activation fees is charged one-time.
3) DTH operators shall cater for free maintenance and repair of CPEs for three years after installation/activation. In case a technician is required to visit the premises, then a charge of not more than Rs 250 shall be levied.
4) If the consumer decides to switch operators, then the company needs to buy back the set-up box after deducting the maintenance charges and in case of rent based scheme, the security deposit needs to be returned.

Source: www.trai.gov.in/WriteReadData/WhatsNew/Documents/PR-23-01042015.pdf
 
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