USPS delivered to wrong address

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honest1

honest1

Herald
I had ordered a phone on ebay.com. The seller shipped it using under signature confirmation through USPS but the phone never delivered to PPO NY.
After checking, I came to know that the consignement was delivered to wrong address. The signature confirmation clealy shows that it was delivered to wrong address.
I contacted seller and he did acknowledged that the USPS bungled up and delivered to wrong address.
I opened a case on paypal giving details/proof of my address as well as signature confirmation from USPS but to my surprise, got this reply which really made me wonder how their resolution centre works:

"In response to your claim, the seller has provided proof of postage
indicating that the item was sent to you. Because the seller was able to
provide proof of postage, we cannot reverse this transaction or issue a
refund. We encourage you to continue to work directly with the seller to
amicably resolve this matter."
Click to expand...

I have an option to appeal against the above resolution and want your help in creating a strong case.
If someone has faced similar situation, whether they got their money back?

Update:
Paypal now doesnt let me to appeal against not receiving the item and intead create a appeal where I can claim that the item is not as described:

Appeal the claim decision

You can appeal the decision in an Item Not Received case if you eventually received the item you bought, but it wasn't what the seller described in their listing.
If you appeal, we'll reopen the case as an Item Not As Described claim. That means you'd be asking us to review the case a second time and decide the outcome.
We're just checking to make sure that's what you really want, because it means the case will be reopened, and it may take up to another month to complete the second review. If it is, continue with your request below, and we'll take it from there.
30 As we look into the case, we may ask you for more information, so please try to respond quickly.
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Who was responsible for transit ? Your claim should be against UPS. Like paypal said, he provided proof of postage.
 
honest1 said:
After checking, I came to know that the consignement was delivered to wrong address. The signature confirmation clealy shows that it was delivered to wrong address.
Click to expand...

Was it delivered to an entirely different address in a different city? Or if its the same area or pincode, how did you confirm that it was delivered to the wrong address from the USPS Signature confirmation? Cause the PPO guys use names like Sachin Tendulkar when signing for the package :P
 
theoracle said:
I think the PayPal US Toll free number is 1-888-221-1161, use skype to call them for free.
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Thanks buddy, I called at this number and talked to the US Paypal CC executive.[DOUBLEPOST=1365815817][/DOUBLEPOST]
m0h1t said:
You can use the 'Magicack' app from the google play store to call to US for free if you own an android phone.

https://play.google.com/store/apps/details?id=com.magicjack&hl=en
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Great, I used the same to call non-Toll free numbers...
 
varkey said:
Was it delivered to an entirely different address in a different city? Or if its the same area or pincode, how did you confirm that it was delivered to the wrong address from the USPS Signature confirmation? Cause the PPO guys use names like Sachin Tendulkar when signing for the package :p
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It has been delivered to "670, 8th Floor." This was the address mentioned on the signature confirmation receipt. The tracking details shows that it has been delivered to the same ZIP code. Its been signed by some Mclaren.

I talked to USPS and lodged a complaint. They would be reverting in couple of days. I see 50% chances here only since seller has also lodged the complaint and according to him, he didnt got any worthy reply.

Also I was in conversation with Paypal for around 40 min, I explained everything that though the item was delivered but it was delivered to wrong address. but even after lot of argument, they were insisting that since the seller has provided proof that the printing label was correct and the tracking number was showing as delivered, they have closed the case in case of seller. She advised me to contact USPS or file claim with credit card company.
What is surprising that, she even gone though the conversation I had with seller where he too acknowledges that the item has been delivered to the wrong address!

Can someone provide me the link of paypal terms and conditions that its the liability of buyer for lost packages? I am unable to find one.
However, on ebay, its mentioned as:

http://prntscr.com/10dd8q

What are my options now?
 
If it was signed by MCraine, then your package has arrived at the NY address. My last 3 shipments in this week were signed by the same guy.
 
Here is the screenshot of delivery

http://prntscr.com/10dqu9

The name of the guy is M Craine.
I had asked earlier to PPObox whether they have any employee name as M Craine and they said no!![DOUBLEPOST=1365824127][/DOUBLEPOST]
kanishk619 said:
If it was signed by MCraine, then your package has arrived at the NY address. My last 3 shipments in this week were signed by the same guy.
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What?????
So now their employees are indulged in fraud???

It would be really helpful if you can share those delivery confirmation with me.


Members, kindly be cautious with PPOBOX till this is resolved. If the employees are involved in this.
 
Thanks @kanishk619. That would help me a lot in fighting. If anyone else too have signature confirmation which was signed by M Craine, kindly share with me.
I am not going to leave these PPO guys so easily.

Update: Have mailed to ppobox with the details. Waiting for their office to open.
 
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Lot of things have happened over this period and didnt got time to update. So here it is:
USPS rejected my claim despite giving them proof that the item was delivered at wrong address.
Got in touch with PPOBOX US office, they say that M Craine is the local postoffice postman who signs all the signature confirmation consignments. Since PPOBOX has good relations with USPS local office due to huge volumes, what happens that the USPS sorts all the packages marked for ppobox at one place and someone from ppobox collects from the postoffice.
In my case, it seems that the package has been sorted for some other freight forwarder whose address is at 670.
ppobox supervisor is in touch with USPS to get the item back.
I have been dealing with ppobox for last 3 years but never happened that the package gets lost. This is the first time it happened.
Fingers crossed!
 
Best of luck, I hope you get your product back.

Also could you post the contact details of PPO Box US office for the benefit of the community
 
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