I just ported to vodafone from Airtel as I was getting a good offer.
But the experience has been far from smooth. Main cause is Over Clever staff. I had subscribed to Rs 100 3G 250GB Plan. In just 2 days I got a call from Vodafone that I was about to exceed the Data limit and made me upgrade to the next plan citing that otherwise I will have to pay a very heavy bill. After that I checked my phone statistics that said that hardly any data was used. So I called Vodafone to clear the confusion, and to my surprise he informed me that 0 GB data has been used. So I asked him to put me back to Rs 100 Plan to which he refused saying that the plan has been withdrawn.
Next someone called me to take the bill on email(instead of paper), to whom I refused informing him I have to submit the bill in my company, so send me only postal bill. But he or their system simply changed the settings to email bill. When I got the sms for dues, I called customer care to informed them that I have not got the bill. They they informed me that the bill has been sent by email. So I told him that I want by post. After that he said that it was not possible because it has been sent by email. Anyways he asked me put put that SMS to start paper bill. I also put an SMS for duplicate bill after that. So I got a call from Vodafone. I informed the person that I want a paper bill. So he said that I should again put the SMS for duplicate bill. But I didnt get any paper bill. After that the Due date passed. My serviced got blocked. Again I called to the customer care that I have not yet received the bill. He checked the system and informed be that there was no such request. So he took a request for a duplicate bill and informed be that the bill will reach me in seven days (and opened the phone services). But just after 3 days they again blocked the services. I asked them to at least give me a bill before asking for payment. But they refused. Ultimately my company has not paid and I had to pay from me pocket to get the phone working.
I am just waiting for 3 months to get over and port back to Airtel. Vodafone is a highly unethical company where they simply don’t listen to the customer. They will use even cunning ways to make you pay more or reduce their expenses.
But the experience has been far from smooth. Main cause is Over Clever staff. I had subscribed to Rs 100 3G 250GB Plan. In just 2 days I got a call from Vodafone that I was about to exceed the Data limit and made me upgrade to the next plan citing that otherwise I will have to pay a very heavy bill. After that I checked my phone statistics that said that hardly any data was used. So I called Vodafone to clear the confusion, and to my surprise he informed me that 0 GB data has been used. So I asked him to put me back to Rs 100 Plan to which he refused saying that the plan has been withdrawn.
Next someone called me to take the bill on email(instead of paper), to whom I refused informing him I have to submit the bill in my company, so send me only postal bill. But he or their system simply changed the settings to email bill. When I got the sms for dues, I called customer care to informed them that I have not got the bill. They they informed me that the bill has been sent by email. So I told him that I want by post. After that he said that it was not possible because it has been sent by email. Anyways he asked me put put that SMS to start paper bill. I also put an SMS for duplicate bill after that. So I got a call from Vodafone. I informed the person that I want a paper bill. So he said that I should again put the SMS for duplicate bill. But I didnt get any paper bill. After that the Due date passed. My serviced got blocked. Again I called to the customer care that I have not yet received the bill. He checked the system and informed be that there was no such request. So he took a request for a duplicate bill and informed be that the bill will reach me in seven days (and opened the phone services). But just after 3 days they again blocked the services. I asked them to at least give me a bill before asking for payment. But they refused. Ultimately my company has not paid and I had to pay from me pocket to get the phone working.
I am just waiting for 3 months to get over and port back to Airtel. Vodafone is a highly unethical company where they simply don’t listen to the customer. They will use even cunning ways to make you pay more or reduce their expenses.
when I complained to the higher authority though I had to pay the bill for first month.
