Heartfelt Apologies for the delay in shipping your kit
Recently, we have rejected packaging material that proved to be sub-par to our strict standards. This has caused some delay in shipping out your orders. Having said that, we accept that we were completely at fault and we are genuinely sorry for the inconvenience caused to you, and we deserve to be at the receiving end of the criticism. We would like you to know that we are working relentlessly in order to sort this out for our beloved customers. We have come up with a newer kit to ensure you get the best kit and stopped shipping our old ones due to the feedback shared from our old customers.
We have initiated a new QA policy - testing the new kits before we ship them to you. We record this process in a video to ensure that the quality is best. We have invited feedback from the customers who have received these new, tested kits. We assure you that everyone will get their new kits by 10th April, latest. Below are the specific areas which we have improvised on the new kit for your information.
Packaging: The packaging is unstable during transit. So we have improvised on the burst resistance of the cardboard. Previously, our burst resistance of the cardboard was 3 kilos per square inch and now we have improvised to 9 kilos per square inch.
Lens: The previous model had 2 separate lenses sandwiched between 3 cardboard layers, this was not resistant to vibration, so during transit the lens would slip off. Our current kit has a single unit of the lens (i.e. both the lens fabricated as a single unit). So the only way the lens would fall off is when someone applies enough pressure to un-sandwich the cardboard and then deglutinate the cardboard.
Difficulty in assembly: We have made the new kit as a single unit so you don't have the confusion of assembling unlike the previous 3 piece kit. Just move the lens holder into the box and roll over the box. Yes, it is that simple now.
Cardboard quality: We ensured the best cardboard quality in resistance for our kit. The current kit has a burst resistance of up to 10 kilos per square inch.
Phone slipping out: We know you're going to slide in your expensive device in our cardboard kit; hence, we've designed the kit to prevent your phone from falling. No matter if your phone is 4.7 inches or 5.5 inches, your phone stays in the kit when you dive into the virtual world.
Lens quality: Our new kit is equipped with a 65mm focal length lens compared to the old 45mm focal length, This will ensure the image projected be 50% bigger and would be more clear with no strain to your eyes.
Well, the first look of our kit would be released on 30th of March & we would appreciate your feedback on the same.
For your information, we will ship your order latest by 7th of April & delivered to you latest by 10th April.