I don't deny that, but that's
not how companies build brand/customer loyalty... it's also a well-known fact that customer retention costs lesser than customer acquisition, and I was merely pointing out a few other things as well which drew a positive response btw. My email was probably food for thought and I certainly hope they take things seriously in future, because according to them, they've lost a high-paying customer (close to 72k/year) who will not recommend their service to others.
Besides, including flyers with monthly invoices to attract new business from their customers is a great idea but they have to realize (this, as an example) existing customers will see the lowered pricing.
superczar said:
Doesn't help...for them, you are a captive customer (People usually do not switch their landline service providers)
EDIT: I just showed them I could change providers, and I have a customer service manager from Airtel on my back to help change my decision