Homeshop 18 EMI conversion delay [CC bill generated]

[satishinti]

I remember reading somewhere on the forum that some faced this issue, so i am here to ask for some sujjestions.

I purchased a Samsung galaxy note with coupon code @22k , there was a samsung 12 month 0% interest EMI offer valid for the product, paid with my friends Standard charted CC card which is eligible only for the offer.

I received the product and when the CC bill got generated, the full amount was charged. After calling the bank guys they said the emi request should come from the vendor and they havent received any.

called the customer care of HS18 and they said our team will get back to you in 48/96 hours and gave me a complaint number.

This would have happend...http://help.homeshop18.com/entries/...r-however-the-payment-has-still-not-converted

I think this will be their answer...http://www.grahakseva.com/complaints/146229/debit-interest-charged-due-to-homeshop18-misguidance

Any suggestions on what can be done for a faster resolution, other than paying the full amount...

 

[singenaadam]

Is the offer from HS18 or StanChart?

 

[satishinti]

its actually the samsungs offer on HS18 site valid only on icici and stanchart CC

 

[satishinti]

anyone who can help or experienced the same....?

 

[Gannu]

@satishinti - was this issue resolved finally?

 

[satishinti]

Nope, its still not converted in to EMI even after repeated mails and calls.... they are saying to pay the min amount to the bank before the bill due date i.e 17th june whcih i did already... and they say it will get converted in the next billing cycle which is due in ~10 days...