dear all,
i took a connection from Joister in Mumbai (paid in advance for a year). Their connection was practically down for 2-3 weeks and they refused to resolve my issue cos of which i had to take anoher connection.
I mailed them for a refund but they refused citing no refund policy.
I registered a grievance with consumerhelpline.gov. Joister responded that I did not co-operate with them to resolve the problem and the grievance was closed. I am not happy with this resolution; as a consumer i feel cheated!
I could not find the appellate authority details on Joister Website to escalate the matter to them.
ANy suggestions on the way forward.
i took a connection from Joister in Mumbai (paid in advance for a year). Their connection was practically down for 2-3 weeks and they refused to resolve my issue cos of which i had to take anoher connection.
I mailed them for a refund but they refused citing no refund policy.
I registered a grievance with consumerhelpline.gov. Joister responded that I did not co-operate with them to resolve the problem and the grievance was closed. I am not happy with this resolution; as a consumer i feel cheated!
I could not find the appellate authority details on Joister Website to escalate the matter to them.
ANy suggestions on the way forward.