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Samsung India Shop sent a broken seal box on a Tab S9 ultra book cover keyboard pre-order and denying a replacement
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<blockquote data-quote="rsaeon" data-source="post: 2481552" data-attributes="member: 76792"><p>I‘d echo this. We live in a very populous country, there’s going to be situations where you’d receive an unboxed but unused product, it’s the nature of mass produced consumer electronics.</p><p></p><p>You can choose to pursue this and force a resolution but be prepared to return both items since they were purchased together. They might also offer a refund after the items are returned (citing non-availability), forcing you to repurchase the items at the higher price. Both of these outcomes are within their right to pursue. Or they might just repackage the same item in a new outer box and return that to you, in that case you gain nothing and lose a lot of time. As you’ve experienced, serial numbers need not be present for a valid bill.</p><p></p><p>As long as the item is working, and you have full warranty with a valid bill, then there’s very little incentive for them to respond to these kind of requests.</p><p></p><p>I recently needed to make multiple six figure purchases and some of the items arrived sealed, some were unboxed, some had damaged packaging. Everything worked fine, so I didn’t pursue exchanges or refunds because everything is under warranty and (it’s my belief that) it’s really not worth anyone’s time to exchange a product for the sake of unblemished outer packaging.</p></blockquote><p></p>
[QUOTE="rsaeon, post: 2481552, member: 76792"] I‘d echo this. We live in a very populous country, there’s going to be situations where you’d receive an unboxed but unused product, it’s the nature of mass produced consumer electronics. You can choose to pursue this and force a resolution but be prepared to return both items since they were purchased together. They might also offer a refund after the items are returned (citing non-availability), forcing you to repurchase the items at the higher price. Both of these outcomes are within their right to pursue. Or they might just repackage the same item in a new outer box and return that to you, in that case you gain nothing and lose a lot of time. As you’ve experienced, serial numbers need not be present for a valid bill. As long as the item is working, and you have full warranty with a valid bill, then there’s very little incentive for them to respond to these kind of requests. I recently needed to make multiple six figure purchases and some of the items arrived sealed, some were unboxed, some had damaged packaging. Everything worked fine, so I didn’t pursue exchanges or refunds because everything is under warranty and (it’s my belief that) it’s really not worth anyone’s time to exchange a product for the sake of unblemished outer packaging. [/QUOTE]
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Samsung India Shop sent a broken seal box on a Tab S9 ultra book cover keyboard pre-order and denying a replacement
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