Market Feedback Discussion on seller shipping

[blr_p]

The moment packs it well and ships it. Seller has no control over the item. Its the couriers fault. So many instances in TE itself. Dealers have what they call a business relation with courier agent, who makes sure of things. Thats why dealers usually pick a certain one.

So what does the seller do if the goods are damaged in transit ?

Imagine insurance is mandatory in that case.

So refund buyer and then run after courier to get insurance money.

One of the reasons i'm a bit wary about putting anything for sale here because there are factors out of my control that can screw up

 

[eternoMind]

So what does the seller do if the goods are damaged in transit ?

Imagine insurance is mandatory in that case.

So refund buyer and then run after courier to get insurance money.

One of the reasons i'm a bit wary about putting anything for sale here because there are factors out of my control that can screw up

Some factors are always out of control when dealing and shipping products through forum deals!
You can do as much as you can by packing stuff/insulating it properly. Beyond, nothing much a shipper can do.
The buyer can pay for the transit insurance but I don't see too much positive coming out of a situation where the said insurance needs to be claimed by an individual with courier companies!

 

[blr_p]

So if its difficult to claim insurance then how does anything fragile ie mobiles get sold here ?

The risk to the seller is not insignificant. or is the buyer assuming the risk.

Result is no sale either way.

 

[eternoMind]

The buyer assumes all risk! I am referring to only damage during transit. The seller will always be comfortable with the buyer arranging a pick up through friends/acquaintances.
There have been a few disputes involving cellphone deals in the TE market but by and large, most deals do end up smooth if both seller and buyer take precautions from their side.

I've myself bought two phones from the TE market and sold one as well!
And no, i didnt get insurance on the two instances when i did buy those phones off the forums.

 

[blr_p]

The buyer assumes all risk! I am referring to only damage during transit.

Yep, that's what i'm referring to.

You see these photos of broken merchandise and the accusations start flying thick & fast.

Seller can't prove he packed it properly, pics of broken device can be put up and made to look persuasive implying the seller is a crook. it's not foolproof. One bad experience and it leaves a bad taste afterwards.

Somebody said the system works on trust. Sellers can build trust. Buyers can be anybody, unscrupulous or not.

Sellers are held to a higher standard.

 

[m-jeri]

So what does the seller do if the goods are damaged in transit ?

Imagine insurance is mandatory in that case.

So refund buyer and then run after courier to get insurance money.

One of the reasons i'm a bit wary about putting anything for sale here because there are factors out of my control that can screw up

Buyer assumes the risk. Or you can go directly to seller and get it. Or run after courier as u said. What does the seller has to do anything?

 

[eternoMind]

Yep, that's what i'm referring to.

You see these photos of broken merchandise and the accusations start flying thick & fast.

Seller can't prove he packed it properly, pics of broken device can be put up and made to look persuasive implying the seller is a crook. it's not foolproof. One bad experience and it leaves a bad taste afterwards.

Somebody said the system works on trust. Sellers can build trust. Buyers can be anybody, unscrupulous or not.

Sellers are held to a higher standard.

You see it's this variables like these that you have no control over. I for one, tend to take pictures of the stuff I sell over here during the packing process and after the package is ready. That is my way of assuring the buyer that the product he/she paid for has been packed safely enough; beyond that I really have no control.
Sellers obviously have more at stake here which is why good communication is vital. Of course, dealing with reputed/well-known members has its own set of advantages with peace of mind being one of them.
And yes, trust is the bedrock of a market system like that of TE.

 

[rdst_1]

For this reason alone, I always send a phone that I sell by insured shipping.
It is easy to say that it is the buyer's responsibility. I on the other hand think it is the seller's responsibility to ensure the product reaches the buyer as described. I make sure that I include the cost of shipping in the price I have agreed to. Insurance only costs 2% and I believe that is a small price to pay for peace of mind. I also have a rule that I don't touch the money I have received until the buyer has left me feedback or posted in the thread that all is good.

I have sold a lot of mobile phones over here and it is easy to pack. Infact the boxes these days are designed as such that the phones inside don't move at all. I just put the phone inside the box and pack the box with 2-3 layers of bubble wrap.

 

[blr_p]

You see it's this variables like these that you have no control over. I for one, tend to take pictures of the stuff I sell over here during the packing process and after the package is ready. That is my way of assuring the buyer that the product he/she paid for has been packed safely enough; beyond that I really have no control.

ok, so you have something to show and can prove things were done with the buyers approval before it left you. My real point was to determine how the seller can show at least he kept to his end of the bargain.

Sellers obviously have more at stake here which is why good communication is vital. Of course, dealing with reputed/well-known members has its own set of advantages with peace of mind being one of them.
And yes, trust is the bedrock of a market system like that of TE.

They do. The ones that start off have low scores will not get traction, then they start to rack up points and have something to defend. To hold on to sellers this place has to have a mechanism in place that can fairly represent them. No good having lots of sellers with low scores. To really work in the buyers interest, the repeat sellers, the trustworthy ones must feel confident to remain.

So i wondered if communications were done in PM on the board whether there is a record of it that mods can refer to in case of a dispute. That there is a very clear audit trail showing what was said & agreed to. If so, this means all pertinent info should be done here or in a manner where a record is kept with a 3rd party instead of through other unverifiable means.

Trust is good but verification is better

 

[blr_p]

For this reason alone, I always send a phone that I sell by insured shipping.
It is easy to say that it is the buyer's responsibility. I on the other hand think it is the seller's responsibility to ensure the product reaches the buyer as described.

Right, this is why i was a bit surprised to see people state the buyer assumes the risk.

Well, how much of that risk does the buyer assume ?

If you want the buyer to assume more of the risk, then you ain't going to be selling a lot of stuff here because there will be fewer buyers.

 

[m-jeri]

^^^

Please go through classifieds in forums and see for yourself. Anways with your attitude you are better off that section. If the seller gets buyers he will sell. If not, he wont. The buyer cant assume the seller is at fault always.

But for your question I would say buyer takes 60% of the risk.

Say I sold you something and even though i packed well. The couriers abused it and you got a busted item.So you want the buyer to refund the money, yes? Ok fine I will.
But the seller sold to you. Its coz of you he is shipping. to you. To the courier you choose(atleast it my case it will be like that always). Are you ok in taking your money back and putting ME in a situation?
If you can, then I can also say that its your fault too. Coz i chose to deal with you.

Then again if i send a fragile item or high value item in a single layer of bubble wrap and you got a busted item. Its my fault.

Take for example.. I just bought a timer plug from a member here. Very low value item. but he packed in a bullet proof, I mean literally bullet proof packing. No way in hell that would be anything but ok. and it was.

So please, when you deal with individuals in forums rather than saying its all him, put some logic...some heart also into it. Just as you can be at loss, he can also be. He is not selling in volumes so that he can recover. Thats the spirit of forum trading. if you dont understand that, atleast dont trade with people here and put them into misery over trading with you.

 

[blr_p]

^^^

Please go through classifieds in forums and see for yourself. Anways with your attitude you are better off that section. If the seller gets buyers he will sell. If not, he wont. The buyer cant assume the seller is at fault always.

You did not get my point. I'm trying to find a way so that seller & buyer can be happy. I'm pointing out potential problems that can mess up the deal. I focused on just one. Am sure i'll uncover more.

Its real simple, make it easy to sell & buy and more deals will get done smoothly and more people win. THAT is my point

If people want to have all the gadgets they desire, they need a cash flow, and one way to do that is sell and upgrade. That's the driving force in this forum.

But for your question I would say buyer takes 60% of the risk.

Say I sold you something and even though i packed well. The couriers abused it and you got a busted item.So you want the buyer to refund the money, yes? Ok fine I will.
But the seller sold to you. Its coz of you he is shipping. to you. To the courier you choose(atleast it my case it will be like that always). Are you ok in taking your money back and putting ME in a situation?
If you can, then I can also say that its your fault too. Coz i chose to deal with you.

How the heck am i to know which courier to pick so that i can expect a safe delivery or if i was selling to somebody else that what they recommended was ok ?

I don't know. I expect a courier to deliver a product not damage it or worse, steal it (!)

So insurance is a good idea. Anyone here recovered the insured value from a courier ? How difficult was it.

Take for example.. I just bought a timer plug from a member here. Very low value item. but he packed in a bullet proof, I mean literally bullet proof packing. No way in hell that would be anything but ok. and it was.

So please, when you deal with individuals in forums rather than saying its all him, put some logic...some heart also into it. Just as you can be at loss, he can also be. He is not selling in volumes so that he can recover. Thats the spirit of forum trading. if you dont understand that, atleast dont trade with people here and put them into misery over trading with you.

basically what you are saying is pack the item extremely well and then all should be ok. Covers you in the case of damage but not theft.

 

[subham]

the courier guys handle insured items niecly and they don't even bring in the thought of stealing insured item because they will be tracked down by courier company itself, i have never heard anyone saying about insured item getting stolen